PandaDoc
MAY 28, 2024
Consultative sales teams put customer needs first, with sales professionals asking probing questions and adapting pitches to every lead. A deeper understanding of customer needs leads to insights that build trust. Customer knowledge even transfers to other areas, such as improving client onboarding.
Zendesk
MAY 25, 2022
Businesses looking to digitize often need help installing or understanding their new tech. This way, customers will be able to use the software effectively soon after they buy it. If you can find the intersection of customer knowledge and product knowledge, you’re in a prime position to make a sale.
Zendesk
JUNE 28, 2022
B2B sales training focuses on sales between businesses, rather than from business to customer (B2C). Successful B2B sales reps must have a wealth of product, market, and customer knowledge so that they can convince savvy company decision-makers that their product or service will solve their problems. B2B sales training.
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