Red Star Kim

FEBRUARY 22, 2024

Questions were asked to reveal what the student believed about a topic, whether they grasped a concept well and whether there were any assumptions, weaknesses or gaps in their thought process. It is helpful to surface knowledge that was previously outside of our awareness. Socratic questioning is a way to drive logical argument.

Negotiation 130

Negotiation Facilitation Emotional Intelligence Sales 130

Help Scout

APRIL 29, 2021

Your customer service culture is not what your fancy “Customer Guarantee” promises, and it’s not whatever you say it is in your new employee handbook. The difference isn’t always obvious from the outside. The difference isn’t always obvious from the outside. Others are design or product led.

Decision-making 139

Decision-making Customer Experience Profitability Organization 139

Red Star Kim

FEBRUARY 14, 2023

At the start of February it was a full house of delegates from accountancy, law and consultancy firms (including from Hong Kong) at the PM Forum ’s “Coaching and Consulting skills for marketing and business development professionals”. Delegate views and poll results are shown below. A further option is to help people reframe the limited belief.

Emotional Intelligence 130

Emotional Intelligence Marketing Stakeholders Communication 130

Red Star Kim

OCTOBER 13, 2023

At the 28 th PM Forum Annual Conference in September I (in my capacity as Head of Training and Learning Transfer of the Managing Partners’ Forum and PM Forum), co-presented breakout sessions with Julie McConnell of international law firm White & Case. Preparing M&BD professionals for the future – learning, skills and knowledge transfer.

Supply Chain 162

Supply Chain Emotional Intelligence Construction Innovation 162