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Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

By Dave Duke, Co-Founder and CCO, MetaCX, and Joel Schaafsma, Research General Manager, SAMA. Once you’ve established which customers have the highest likelihood of strategic success, you need to structure your organization around the needs of the customer and create a customer-centric organization that drives co-created innovation.

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What agencies and brand need to know about web3, with Jeff Kauffman Jr.

Account Management Skills

They’re just like, well let’s make our employees co owners of this thing. And we’re going to unlock a new level of participation and creation. You think, I’m a big holder of the Uni token, I want to see this organisation, this business grow, which I’m a stakeholder in, and I own a piece of it.

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Book review: The Management Shift – How to harness the power of people and transform your organization for sustainable success by Vlatka Hlupic

Red Star Kim

This 2014 book by Professor Vlatka Hluplic didn’t appear on my radar but I had the privilege of meeting the author through my work with the Managing Partners Forum. After developing the framework with factors that drive value creation in organizations, she developed an online questionnaire and conducted a pilot test over two years.

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How to Start a Business: A Complete Guide for Startup Entrepreneurs

Hubspot Sales

Brainstorming business names? Too much detail isn't helpful in a business plan and will only distract and confuse stakeholders. JJB aims to offer its products at a competitive price to meet the demand of the middle-to higher-income local market area residents and tourists. How to Start a Business. Filing taxes? Not so fun.

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