SmartKarrot

JANUARY 5, 2022

Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. Lincoln Murphy.

Customer Success 23

Customer Success Co-Creation Investors Emotional Intelligence 23

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

Customer Success 21

Customer Success Leadership Customer Experience B2B 21

SmartKarrot

JULY 30, 2021

It’s a powerful, emerging marketing tool – customer success. Weren’t we providing customer support and customer service all this while, they ask. Well, yes, but no, customer success is not the same as customer support or after-sales service. What is customer success?

Customer Success 10

Customer Success Onboarding Acquisition B2C 10

SmartKarrot

SEPTEMBER 22, 2020

The newbie alignment of sales and customer success. Of course, there was a time when it was just customer service and sales in the question. One of the most important things to realize is that the customer success plan is simply not taking your sales a notch up and rephrasing it with the term ‘customer success’.

Customer Success 10

Customer Success Sales Acquisition Investors 10

Insightly

JANUARY 10, 2024

The first guest is Lindsay Cordell, helps businesses make go-to-market simple as an industry analyst and founding partner at GTM Partners. Chip’s second guest is Jay Baer, a business growth and customer experience strategist and researcher, and author. 2024 change #2: Are businesses done ‘shedding’ SaaS?

Finance 52

Finance CRM Acquisition Decision-making 52

SmartKarrot

JANUARY 12, 2021

While the margins may differ, that is not the only factor deciding the growth of a business. The scalability and how commonly used products a company manufactures also play a crucial role in deciding the business growth. Essential costs like COGS are needed to keep the business running. Source: Financial Rhythm.

Customer Success 10

Customer Success Profitability Manufacturing Investors 10

SmartKarrot

SEPTEMBER 7, 2022

They furnish the necessary details associated with the businesses’ market size and accessibility. This is also a key reason why these metrics serve as the key components of both – a business plan and an investor’s pitch. This aids investors in doing a more thorough analysis of each possibility.

Marketing 10

Marketing Investors Profitability Decision-making 10