Red Star Kim

SEPTEMBER 5, 2023

The 2019 second edition of this book (subtitled “How to apply neuroscience and psychology for improved learning and training” ) provides fascinating insight and practical ideas to incorporate neuroscience into learning and development initiatives. Book review: Neuroscience for learning and development by Stella Collins.

Facilitation 147

Facilitation e-Learning Emotional Intelligence Key Account Management 147

Hubspot Sales

APRIL 25, 2023

Its perks include lots of traveling, generous compensation packages, interactions with top-level management, exposure to learning opportunities, and the pleasure of working on complex business problems. You’ll learn what a consulting job entails and be able to decide if a career in consulting is right for you.

Healthcare 92

Healthcare Insurance Shareholders Interpersonal Skills 92

Red Star Kim

MARCH 16, 2023

A summary of delegate discussion topics and poll results are shown below to add to the learning resources from the session. And incentive and reward systems drive attention on short term sales rather than long term relationships. This would engender a “one firm” approach where clients are considered owned by the firm.

Key Account Management 130

Key Account Management Onboarding Communication e-Learning 130

ClearPoint Strategy

JULY 29, 2021

Think of two financial services companies: Goldman Sachs and E*TRADE. Both handle customer finances and investments, but (generally speaking) Goldman Sachs prioritizes high-touch, personal relationships, while E*TRADE values high-tech, self-service relationships. Maintain profitability. Manage costs.

Innovation 98

Innovation e-Learning Healthcare Government 98

SmartKarrot

SEPTEMBER 6, 2021

Oversee CS P&L, Enable and accelerate profitable revenue growth through increasing renewal rates and reducing churn. Develop company-wide customer success motion integrating processes, content, and data to/from stakeholder organizations (e,g., Set up and configure learning portals for your clients.

Customer Success 19

Customer Success e-Learning Client Relationships Facilitation 19

Account Management Skills

JUNE 5, 2023

Da Costa Coaching helps agency owners build their business in a profitable, sustainable and enjoyable way. Rob started his PR agency in the early nineties and after eleven years he had built it up to 25 people, at which point he sold it and started Da Costa Coaching in 2007. Big warm welcome, Rob. Rob Da Costa Thank you.

Management 52

Management Account Management Suppliers Onboarding 52

Account Management Skills

NOVEMBER 7, 2022

So you really need to get visibility of the client’s goals, their challenges, and also their environment so you can ultimately identify ways to help them. You can also look at the client’s business name on the Companies House website. There’s a great acronym TED, t ell me more, e xplain to me or d escribe to me.

Account Management 52

Account Management Management Suppliers Meetings 52