ACT

SEPTEMBER 12, 2023

The Cellular Telecommunications and Internet Associations (CTIA) guidelines require businesses of all sizes to obtain consumer consent before sending commercial SMS messages. But in a world where consumers have many communication options, is text message marketing even effective? A platform like SMS4Act!

Marketing 52

Marketing Small Business Internet Telecommunications 52

Apptivo

MAY 4, 2022

A contact center is a communication point from which the companies manage all the interactions of the consumer across multiple channels. The primary focus is to offer superior customer support, provide customer service and assist them in sales. The reports also contain the level of customer satisfaction across multiple channels.

Artificial Intelligence 52

Artificial Intelligence Telecommunications Media CRM 52

Zendesk

MAY 17, 2022

Knowledge is power—especially when you’re looking to improve your customer experience. According to the Zendesk Customer Experience Trends Report 2022 , customer engagement is up 14 percent compared to last year. It asks customers to rate the ease of their interaction on a scale of “very easy” to “very difficult.”

Computers and Electronics 98

Computers and Electronics Insurance Retail e-Learning 98

DemandFarm

APRIL 28, 2023

From improved efficiency and productivity to smarter decision-making and customized customer experiences, AI is set to reshape the sales landscape. AI-driven customer profiling: Understanding your customers is crucial for sales enablement. Let’s dive deeper into these benefits: 1.

Artificial Intelligence 52

Artificial Intelligence Key Account Management Decision-making Account Management 52