Nutshell

JUNE 12, 2020

Some of these qualities—like being altruistic or data-driven—are diametrically opposed to the skills a sales rep needs to possess. Myth: Sales reps and managers have the same interpersonal skills. A sales rep needs interpersonal skills to deal with customers, while a manager needs interpersonal skills to manage a team.

Interpersonal Skills 98

Interpersonal Skills Management Decision-making Sales 98

Apptivo

JULY 28, 2022

Relationship management encompasses all the strategies, the techniques and practices that businesses use in order to manage the client and customer communication throughout the customer lifecycle. The aim is to improve the relationship with the stakeholders including the vendors, the customers and other agencies.

Management 52

Management Interpersonal Skills Suppliers B2C 52

Zendesk

MAY 26, 2021

They also invest in their knowledge base because customers expect to find answers on their own. And meeting customers’ expectations pays off: 75% of customers are willing to spend more with companies that give them a good customer experience, according to our 2021 Trends Report. Clear communication.

Interpersonal Skills 105

Interpersonal Skills Customer Experience Media e-Learning 105

Zendesk

JUNE 30, 2022

Customer success is key to business success, especially for startups that depend on retention for meeting revenue goals. For startups with a well-oiled customer success team, the opportunities for growth are immense. If you’re a startup, you’re probably wondering when—and how—to formalize your customer success team.

Customer Success 97

Customer Success Interpersonal Skills Leadership Investors 97

Arpedio

FEBRUARY 14, 2024

They are skilled negotiators and expert communicators, with the ability to identify opportunities, build relationships, and close deals. Closing deals, the final step in the sales process, requires finesse and negotiation skills.

Account Management 52

Account Management Management Sales Client Relationships 52

SmartKarrot

JANUARY 5, 2022

A community builder par excellence, Sue is passionate about helping individuals and businesses to evolve customer success into helping customers progress. ??Thanks Nils Vinje is an admired Customer Success Executive, Author, Speaker, and Consultant. She’s the Founder and CEO of Customer Bliss. Nils Vinje.

Customer Success 23

Customer Success Co-Creation Investors Emotional Intelligence 23

Zendesk

JUNE 15, 2023

Identify how you contributed to the company’s profitability by performing big-picture tasks like creating budgets and allocating resources. Being in a senior position, you’ll also need to convey your ability to communicate with your direct reports and other senior leaders.

Retail 52

Retail Leadership Interpersonal Skills Software 52