Zendesk

MAY 26, 2021

Technical skills are important, but soft skills matter, too. Here are the top customer service skills your customer service representatives need: Language and tone. Clear communication. Interpersonal skills. Collaboration skills. Clear communication. Interpersonal skills.

Interpersonal Skills 105

Interpersonal Skills Customer Experience Media e-Learning 105

Zendesk

JUNE 30, 2022

Perform issue identification, communication, and resolution. You hit a critical mass of customers required to keep going, make a profit, or neutralize customer acquisition cost. We’ve identified some essential skills to interview and train for when building a customer success team. Strong project management skills.

Customer Success 97

Customer Success Interpersonal Skills Leadership Investors 97

Hubspot Sales

APRIL 25, 2023

Claire’s approach shows that a consultant’s core skills include analytical and problem-solving abilities, research and data gathering, communication and presentation skills, and interpersonal skills to relate with clients. What do consultants really do?

Healthcare 93

Healthcare Insurance Shareholders Interpersonal Skills 93

Arpedio

FEBRUARY 14, 2024

They are skilled negotiators and expert communicators, with the ability to identify opportunities, build relationships, and close deals. Closing deals, the final step in the sales process, requires finesse and negotiation skills. Account management focuses on building and maintaining relationships with existing clients.

Account Management 52

Account Management Management Sales Client Relationships 52

SBI

MARCH 19, 2013

Hard skills include such things as effective cold-calling, presentation skills, overcoming objections, skillful questioning, getting past the gate-keeper, negotiation skills, how to sell value, qualifying prospects, and closing techniques. Sales Skill-Sets. Discounting: Sacrificing profits to win business.

Interpersonal Skills 50

Interpersonal Skills Sales Emotional Intelligence Decision-making 50

DemandFarm

APRIL 26, 2023

Their primary goal is to ensure that their clients are profitable and satisfied enough to remain loyal to the company. They must be able to communicate effectively with different stakeholders and adapt to the client’s changing needs and expectations. What does a Key Account Manager do?

Key Account Management 52

Key Account Management Account Management Interpersonal Skills Management 52

SmartKarrot

MARCH 3, 2021

This entails the interpersonal skills that permit you to communicate, create trust, manage issues and collaborate well with your colleagues. This in a way impacts your overall profitability. It is pertinent to utilize social skills based on the relationship you have around with people.

Emotional Intelligence 10

Emotional Intelligence Customer Success Management Interpersonal Skills 10

SmartKarrot

JANUARY 5, 2022

A community builder par excellence, Sue is passionate about helping individuals and businesses to evolve customer success into helping customers progress. ??Thanks where he advises senior SaaS executives on building customer-focused companies and helps CS leaders improve their communication and effectiveness. Nils Vinje. Jeanne Bliss.

Customer Success 23

Customer Success Co-Creation Investors Emotional Intelligence 23

Hubspot Sales

FEBRUARY 7, 2018

The former offers a greater sense of security, but the latter can be incredibly profitable -- assuming you’re good at your job. The typical SDR role requires excellent written and verbal communication skills. You'll likely report to the VP of Sales, and communicate executive directives to the rest of the sales organization.

Account Management 134

Account Management Sales Interpersonal Skills Sales Management 134

Zendesk

JUNE 15, 2023

Identify how you contributed to the company’s profitability by performing big-picture tasks like creating budgets and allocating resources. Being in a senior position, you’ll also need to convey your ability to communicate with your direct reports and other senior leaders.

Retail 52

Retail Leadership Interpersonal Skills Software 52

Janek Performance Group: Account Planning

JULY 13, 2021

Because it’s often the single best way to guarantee long-term profitability and existence for your organization. Interpersonal skills and social/emotional intelligence are also a given. When the opportunity arises to, for example, suggest that they add another service, there will naturally be more frequent communication.

Account Management 52

Account Management Management Account Planning Interpersonal Skills 52