Strategic Account Management Association

JUNE 14, 2021

By Danielle Matteson, Vice President, Strategic Accounts Program, AVI-SPL. It designs, integrates, manages ad supports on-site and cloud-based communications and collaboration technologies for organizations around the globe. We conducted client interviews and facilitated group discussions through our customer advisory board.

Global Accounts 520

Global Accounts Account Management Management Brainstorming 520

Strategic Account Management Association

JULY 13, 2021

Finding those individuals with the right mindset, passion and resiliency to drive change will be a catalyst for the strategic account organization’s success. Able to break internal silos by providing an aligned business process and communication. 5: Thinking Globally and Acting Locally. Conclusion.

Account Management 591

Account Management Innovation Co-Creation Organization 591

The Chapman Group

DECEMBER 8, 2020

Greater clarity on title and role within the formalized program often benefit all account managers; including the top achievers. Some organizations have also chosen the terms GAM (Global Account Manager), and CAM (Corporate Account Manager). External business reviews; Collaborative Action Planning with accounts.

Account Management 133

Account Management Management Value Proposition Account Planning 133

The Chapman Group

AUGUST 23, 2020

Greater clarity on title and role within the formalized program often benefit all account managers; including the top achievers. Some organizations have also chosen the terms GAM (Global Account Manager), and CAM (Corporate Account Manager). External business reviews; Collaborative Action Planning with accounts.

Account Management 78

Account Management Management Value Proposition Account Planning 78

SmartKarrot

JUNE 3, 2022

Develop and facilitate Engagement Plans, including coordinating resources for training and projects to improve adoption. Drive renewal readiness through internal coordination and customer communication. Facilitate escalation management and issue resolution.

Customer Success 19

Customer Success Facilitation Stakeholders Onboarding 19

Cosawi

DECEMBER 28, 2021

Strategic account management is a team sport, and the sponsor needs to help to facilitate this team mindset. . Recently, a client, who is a corporate executive, mentioned to me that he could sponsor eight to 10 accounts. Empathy can be used to listen as well as communicate. Clearly defining the executive sponsor role.

Leadership 52

Leadership Co-Creation Account Management Decision-making 52

SmartKarrot

SEPTEMBER 14, 2022

Facilitate performance reviews and coaching sessions, encouraging team members to continuously grow. Deliver exceptional customer experience through proactive communication, timely investigation of customer-reported bugs and cross-functional collaboration with the right internal resources. Apply here: [link] Role: Sr.

Customer Success 3

Customer Success Global Accounts Performance Review Customer Experience 3