Strategic Account Management Association

FEBRUARY 3, 2022

Many of us still can’t hop on planes and sell face-to-face—or at least not as much as we want to—and our customers are grappling with their own sets of shifting priorities made more urgent by forces beyond their control. Prioritizing relationships allows us to think more holistically about success. What’s in motion? Does it involve us?

Account Planning 400

Account Planning Supply Chain Prioritization Digital Transformation 400

Hubspot Sales

AUGUST 21, 2020

Instead of overwhelming customers with every bit of information about your product and its features, outcome selling helps you deliver the exact details your customers want to hear — and as a result, they’ll be more eager and ready to buy. Increased Customer Loyalty. What is outcome selling? Increased Business Value.

Prioritization 135

Prioritization Decision-making Customer Knowledge Meetings 135

Zendesk

NOVEMBER 28, 2023

There are numerous benefits of SaaS customer support, including: Customer satisfaction: According to the Zendesk Customer Experience Trends Report 2023 , over 70 percent of consumers will switch to a competitor after multiple bad experiences.

e-Learning 52

e-Learning Software Software Brainstorming 52

Showpad

OCTOBER 9, 2020

The only way to provide value to the buyer is to be customer obsessed and know your customers deeply. Collecting and documenting customer knowledge can help your reps tailor the buyer experience to each customer. . This disorganization leads to every team thinking differently about the customer. .

Co-Creation 40

Co-Creation Healthcare B2B Customer Knowledge 40

SmartKarrot

MARCH 22, 2021

Imagine engaging with a client of whom you don’t have the complete information and you go clueless on some obvious point in the meeting, it would taint your reputation drastically. Prioritization of customer. You need to prioritize your customers for the amount of time and the level of service you can provide to them.

Customer Success 10

Customer Success Management Profitability Prioritization 10

Insightly

JANUARY 19, 2022

You likely want all of the integrations right now, but how do you decide which to prioritize? This approach will simplify processes and provide a clear roadmap to help you determine and prioritize what integrations will deliver the best ROI and limit scope creep during the building sessions.

CRM 104

CRM Prioritization Decision-making Onboarding 104

SmartKarrot

AUGUST 5, 2022

Email templates, call scripts, meeting schedules, customer call presentations, or even additional instructions and FAQs to be distributed might all be included in the materials. The purpose of asset creation is to ensure that your CSM has all the necessary resources when working on a task for a customer.

Onboarding 10

Onboarding Customer Success Customer Experience Software 10