SmartKarrot

MARCH 22, 2022

Role: Strategic Customer Success Manager Location: Remote, United States Organization: Untapped As a Strategic Customer Success Manager, you will identify opportunities to develop training, partner retention materials, and documentation to scale with our growing partner base. Turn the customers into advocates.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Stakeholders 19

SmartKarrot

NOVEMBER 2, 2021

Role: Head of Customer Success Location: San Angelo, TX, US Organization: Tekmetric As a Head of Customer Success, you will implement resolution procedures for any customer concerns and ensure the area is staffed and trained to handle questions from customers. Perform any escalation calls for at-risk customers.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Customer Experience 19

Help Scout

APRIL 27, 2021

For example, even though I was not a customer service pro at the time, my web design skills were highly valued by Campaign Monitor (who were then selling email marketing software specifically to web designers). Your real goal is to build confidence in the hiring manager that yes, Cortney could do this job well if we gave her a chance.

Customer Life Cycle 91

Customer Life Cycle Onboarding Software Software 91

SmartKarrot

SEPTEMBER 27, 2022

Customers in enterprises are usually choosing the product for more than one user. This can also be used by other teams, such as product, sales, and more, for their own growth. Enterprise customers help increase revenue potential but also need more integrations. Customers want to achieve key milestones they signed up for soon.

Account Management 10

Account Management Customer Success Management Onboarding 10

SmartKarrot

JUNE 12, 2023

As we scale the client onboarding programme, we will improve, implement, and streamline internal processes. Before scheduled customer service visits, oversee the pre-qualification paperwork process (FirstVerify, Appruv, etc.) Maintain the asset management system’s accuracy. and inform the service team of the requirements.

Customer Success 19

Customer Success Co-Creation Customer Life Cycle Stakeholders 19

SmartKarrot

OCTOBER 6, 2022

The key responsibility of an account manager is to retain customers and work as an intermediary for the organization’s sales team. They are responsible for growing the company’s revenue by empowering its relations with an existing customer. Who is an Account Manager? Activities of a SaaS Account Manager.

Account Management 10

Account Management Management Negotiation Stakeholders 10

SmartKarrot

JUNE 25, 2021

Operationalize the business processes to scale the Customer Success organization for significant growth. Identify and help build out vital collateral for retention and onboarding. Ensure product adoption by onboarding new customers and new teams. Work closely with Account Managers to identify up-sell opportunities.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Leadership 10

SmartKarrot

JUNE 24, 2021

Role: Customer Success Director, Enterprise Location: New York, United States Organization: Celtra As a Customer Success Director, you will develop customer relationships enabling platform adoption and growth ensuring customers achieve full business value. Own and manage customer escalation situations at a Senior level.

Customer Success 10

Customer Success Customer Life Cycle Value Proposition Onboarding 10

SmartKarrot

JULY 15, 2021

Responsible for optimizing customer experience operations and improving workflows with increased efficiency and productivity while keeping the customer first. Establish programs such as Customer Success Management and referral program. Take full accountability for your accounts in all aspects from onboarding to renewal.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Performance Review 10

SmartKarrot

FEBRUARY 4, 2021

Role: Director of Customer Success Location: Remote, New York, NY, US Organization: Urbint As a Director of Customer Success, you will own the ultimate success of Urbint’s customer base; this includes seamless customer onboarding, project success, retention, and renewal.

Customer Success 10

Customer Success Logistics Customer Life Cycle Onboarding 10

SmartKarrot

JULY 20, 2022

SaaS companies need to deliver value to customers, making them stay back with the company. In fact, onboarding is the peak time of churn for customers. What is a Customer Success Specialist? This lets you improve the customer lifetime value and overall profit from it. Recording customer behavior.

Customer Success 10

Customer Success Customer Life Cycle Onboarding B2B 10

SmartKarrot

JANUARY 4, 2021

Provide guidance and accountability for Customer Success team members across the customer life cycle. Streamline the customer onboarding process, making it more predictable for sales, operations, and most importantly, our customers. Onboard and train new customers on the solution.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Customer Experience 10

SmartKarrot

JUNE 11, 2021

Whether you are someone venturing into customer success, or looking to enhance your career in customer success, or looking to upgrade the knowledge and skills you already have- you can do that with a customer success certification. CCSM Level 1 focusing on engaging, managing, and retaining customers.

Customer Success 22

Customer Success Onboarding Customer Life Cycle Customer Experience 22

SmartKarrot

JUNE 17, 2020

Role: Customer Success Manager – Strategic Accounts Location: San Francisco, US Organization: Rollbar Rollbar is looking for a CSM who can focus on their enterprise customer accounts. Provide insights to customers to ensure that they get the most out of the platform with the aim of growing rollbar’s customer base.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Negotiation 10

SmartKarrot

MAY 19, 2020

Represent the voice of the customer to provide inputs to the core product, marketing, and sales teams. Collaborate with the development team to set up or configure the software platform as per customers’ requirements. Serve as an internal advocate for the client, helping to drive support and achieve their business objectives.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Client Relationships 10

SmartKarrot

JULY 1, 2020

Role: Platform Partnership Manager Location: Newyork, US Organization: Stripe Stripe is looking for someone who can manage their existing partners and identify new opportunities to expand and grow the relationships. Apply here: [link] Role: Enterprise Customer Success Manager Location: London, England, UK Organization: Nitro, Inc.

Customer Success 10

Customer Success Customer Life Cycle Partnership Management Negotiation 10

SmartKarrot

JUNE 12, 2020

the initial sales are received. Renewals, upsells, and cross-sells will help with customer success, which is why they will continue providing you with more revenue. While there should be a customer success sales quota, it should be measured differently than a standard sales quota. How a CSM Sales Quota Differs? .

Customer Success 10

Customer Success Customer Life Cycle Account Management Sales 10

SmartKarrot

MAY 8, 2020

And if that goal has to be imbibed by every individual of a company then what better approach could there be then to align their incentives with customer retention. Have an exceptional Onboarding process . Customer onboarding is the phase where the actual relationships between your company and the customers are cemented.

Customer Life Cycle 10

Customer Life Cycle Onboarding Value Proposition Customer Success 10

SmartKarrot

MAY 6, 2020

This function was upgraded with new tools and methodologies whose sole job was to proactively approach customer retention. Many new roles were introduced out of which Customer Success Manager (CSM) retained its place at the top in this function and today is one of the widely recognized and useful positions in SaaS based organizations.

Customer Success 10

Customer Success Organization Customer Life Cycle Acquisition 10

SmartKarrot

MAY 14, 2020

Customers are demanding more from the business in terms of services they can avail and with the month to month subscription plans, it has become much easier for them to switch vendors if their expectations are not met. It was during the 1980’s when the concept of call center was introduced to give post-sale support to the customers.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Software 10

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Bhavika Kochhar is an Enterprise Customer Success Manager, Americas, at Algonomy.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

JUNE 10, 2022

Role: VP, Customer Success (Remote) Location: Remote, United States Organization: Sales Talent Agency, Inc. As a VP of Customer Success, you will be responsible for driving success outcomes across the entire customer journey; including implementation, support, operations, and renewals.

Customer Success 3

Customer Success Customer Life Cycle Onboarding Client Relationships 3

SmartKarrot

MAY 26, 2020

To increase the effectiveness of your sales pitch, become aware of your customer’s business goals and their challenges. Upselling and cross-selling depends on your well executed timing in the journey of customer life-cycle. There are many metrics to measure the customer engagement that you can use.

Customer Life Cycle 10

Customer Life Cycle Profitability Customer Success Communication 10