Jermaine Edwards

MARCH 17, 2020

This is such an important question yet most organisations have not established a clear distinctive path, identifiers and actions for effectively managing the full customer relationship journey. What is the Customer Life Cycle? The term customer life cycle is still very new and can be traced back to the early 90s.

Customer Life Cycle 130

Customer Life Cycle Key Account Management Decision-making Innovation 130

SBI

JUNE 7, 2015

This week, Nancy profiles SalesPredict , a Customer Life-Cycle Intelligence and Predictive Lead Scoring solution. I’ll be talking about a predictive, customer life-cycle intelligence solution called SalesPredict. Get to know your sales tools in just 2 minutes a week. Go to SalesPredict.com to learn more.

Customer Life Cycle 45

Customer Life Cycle Prioritization Sales Onboarding 45

SmartKarrot

JULY 1, 2020

Role: Platform Partnership Manager Location: Newyork, US Organization: Stripe Stripe is looking for someone who can manage their existing partners and identify new opportunities to expand and grow the relationships. Apply here: [link] Role: Enterprise Customer Success Manager Location: London, England, UK Organization: Nitro, Inc.

Customer Success 10

Customer Success Customer Life Cycle Partnership Management Negotiation 10

SmartKarrot

OCTOBER 19, 2020

Apply here: [link] Role: Director Customer Success (SaaS Technology Company) Location: Jersey City, NJ, US Organization: TrialScope As a Director Customer Success, you will be responsible for overall customer health through the customer life cycle (project delivery, renewal, and up-sell).

Customer Success 10

Customer Success Customer Life Cycle Stakeholders Account Growth 10

SmartKarrot

JULY 20, 2022

This lets you improve the customer lifetime value and overall profit from it. A customer success specialist allows you to increase your customer’s lifetime value. You can learn from customer success managers and even other stakeholders in the customer success process. Recording customer behavior.

Customer Success 10

Customer Success Customer Life Cycle Onboarding B2B 10

SmartKarrot

APRIL 26, 2021

This can be either overcharging the customer or undercharging them which can lose out on revenues. Renewal management. When the customer defaults on payments due to missing contract renewals, there can be loss of revenue. This deficiency can lead to loss of right customers. Renewal is the base for ARR and MRR.

Customer Life Cycle 10

Customer Life Cycle Profitability Software Software 10

SmartKarrot

MAY 26, 2020

According to a study in Bain & Company by Fred Reichheld (the inventor of net promoter score), just a 5% increase in the retention rate can result in the increase of profit by 25% to 95%. Below are a few important steps you may consider for approaching customers for upselling or cross-selling your products. Wait for the right time.

Customer Life Cycle 10

Customer Life Cycle Profitability Customer Success Communication 10