SmartKarrot

DECEMBER 1, 2021

Role: Head of Customer Success Location: Remote, United States Organization: Narrativ As a Head of Customer Success, you will build, manage, and coach a team of Customer Success Senior Directors, Directors, and/or managers including regular 1:1s, radical candor feedback in the moment, performance reviews, and career planning conversations.

Customer Success 19

Customer Success Retail Performance Review Client Relationships 19

Hubspot Sales

JUNE 24, 2019

Where Can You Tie Sales Comp Plans to Customer Success? The biggest problem Mark sees today in the sales world: sales doesn’t care enough about customer success. We talked earlier in the “Seeds” chapter about creating a dedicated Customer Success team, but how do sales comp plans affect customer success?

Performance Review 101

Performance Review Sales Brainstorming Investors 101

Arpedio

FEBRUARY 23, 2024

It involves the alignment and integration of sales, marketing, and customer success functions to drive efficiency, effectiveness, and ultimately, revenue growth. Customer Success Operations: Customer success operations involve the strategies and processes aimed at maximizing customer satisfaction, retention, and lifetime value.

Acquisition 52

Acquisition Facilitation Artificial Intelligence Decision-making 52

SmartKarrot

JUNE 11, 2021

Role: VP of Customer Success Location: New York, NY, US Organization: Narmi As a VP of Customer Success, you will grow and build a product-led Customer Success organization to ensure scalability as Narmi onboards dozens of new customers over the next few years.

Customer Success 10

Customer Success Onboarding Client Onboarding Stakeholders 10

SmartKarrot

MAY 11, 2021

Identify and take action with at-risk customers, collaborating with other business units as necessary to present a unified experience. Provide and interpret marketing performance reviews for clients. Develop a strong relationship with clients based on value add, expertise and being a trusted partner.

Customer Success 10

Customer Success Stakeholders Onboarding Performance Review 10

SmartKarrot

JULY 14, 2022

Oversee team culture building and performance management (e.g. team celebrations, PTO calendars, performance review cycles, etc.). Work closely with the VP, Customer Experience to manage the day-to-day and longer-term strategic needs of the CX team. Manage, support, and grow a team of talented Customer Success Managers.

Customer Success 3

Customer Success Customer Experience Performance Review Onboarding 3

Showpad

OCTOBER 9, 2020

It’s not only salespeople who drive revenue; it involves services, customer success and marketing teams. On top of selling, retaining customers and strengthening that bond has become equally important.”. Additionally, sales managers completing inadequate performance reviews will only perpetuate a lazy culture. .

Co-Creation 40

Co-Creation Healthcare B2B Customer Knowledge 40