CMOE

FEBRUARY 7, 2023

These culture shifts contributed to lasting outcomes: Profits exploded during the pandemic 95% of Microsoft workforce members feel proud to work at the company. Place Strong Leaders at the Frontline Company leadership establishes the tone for workplace culture through politics, benefits, and company objectives.

Emotional Intelligence 52

Emotional Intelligence Innovation Leadership Organization 52

SmartKarrot

FEBRUARY 10, 2023

Gain a thorough awareness of the objectives, priorities, and decision-making procedures of the customers. Create, implement, and monitor collaboratively agreed-upon success plans to guarantee profitable renewals for internal and external stakeholders. You should be a proactive person who is willing to make new discoveries.

Customer Success 19

Customer Success Emotional Intelligence Stakeholders Facilitation 19

Red Star Kim

FEBRUARY 28, 2023

Having confident leadership with a strong vision, backed up with a robust business plan and strategy and evidence of progress was attractive to potential recruits. Some were concerned with the challenge of making flexible working align with client expectations for face-to-face contact and service delivery.

Emotional Intelligence 130

Emotional Intelligence Management Business Planning Value Proposition 130

SmartKarrot

JANUARY 5, 2021

Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today. Apart from consulting and writing about customer lifecycle management and sustainable profitability, he is a generous contributor to non-profit initiatives.

Customer Success 21

Customer Success Leadership Customer Experience B2B 21

SmartKarrot

MAY 27, 2020

Let’s make the maze look easier. Read on to find how you can make yourself suitable for the top client success director jobs and take your career on a new high. . A leadership role in the client success team holds the responsibility to direct the team to drive maximum revenue returns from each existing customer.

Emotional Intelligence 10

Emotional Intelligence Customer Success Leadership B2B 10

Red Star Kim

SEPTEMBER 5, 2023

Neuroplasticity There’s a detailed section on brain basics (including explanations on neurons, neurotransmitters and brainwaves) for those who are unfamiliar with neuroscience which you’ll need to make sense of the later content of the book. There’s information about Howard Gardener’ multiple intelligences and emotional intelligence.

Facilitation 147

Facilitation e-Learning Emotional Intelligence Key Account Management 147

CMOE

MARCH 31, 2023

Encourage Teams to Participate Actively in Decision-Making According to Deloitte , cognitive diversity—diversity of thought, values, and personalities—in a team improves innovation by 20%. Encourage your team members to tap into their strengths and backgrounds to make decisions collectively.

Brainstorming 52

Brainstorming Emotional Intelligence Decision-making Communication 52

Janek Performance Group: Account Planning

JULY 13, 2021

Because it’s often the single best way to guarantee long-term profitability and existence for your organization. Additional note: Make sure you save this process. As you get new clients, input their details into the system and get a sense of whether you should make them a strategic account.

Account Management 52

Account Management Management Account Planning Interpersonal Skills 52

SalesGlobe

SEPTEMBER 13, 2023

Michelle Seger So I know that we’re going to get into today, we’re going to talk about how I can be leveraged to actually make you more efficient, more productive, maybe augment a particular role. Humans are still needed for that decision making step, and I think those are the two. enablement?

Sales 52

Sales Decision-making Internet Emotional Intelligence 52