Zendesk

MAY 3, 2021

Retail & Ecommerce. Retail and ecommerce were early adopters of new technology in the face of the pandemic, with brands in China pivoting online in the earliest phases of the lockdown. This set a huge precedent for retailers globally, many asking themselves for the first time how to make the most of their digital presence.

Prioritization 52

Prioritization Healthcare Manufacturing Retail 52

Planview

SEPTEMBER 19, 2023

Those who fail to implement digital operating models will face huge competitive challenges. Amazon in retail, Uber in transportation, and ANT Financial in banking are examples of companies that have leveraged the digital operating model to grow exponentially. No “transformation” was required. Today, ANT is a $1.3T

Digital Transformation 59

Digital Transformation Banking Digitalization Transportation 59

Freshworks

NOVEMBER 16, 2021

Since our founding, Freshworks has championed business innovations that make delight easy, fast, and smart for customers and their employees. This Refresh 2021, Freshworks CMO Stacey Epstein decoded the art of making delight easy by asking customers how our mantra has transformed their businesses. They are delighted when you care.

Retail 93

Retail Digital Transformation Digitalization Innovation 93

Planview

DECEMBER 16, 2022

In addition to the uncertain economic outlook, banks will continue to face other marketplace challenges in their quest to innovate. “Retail banking customers are expecting more from their banks. Read Next: Digital Transformation in Banking: Why it Matters Now More Than Ever. Santander UK.

Banking 59

Banking Digital Transformation Artificial Intelligence Financial Services 59