Mon.Nov 28, 2022

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The Meaning of Hoshin Kanri: What, Why, and How

Kainexus

We are fortunate enough to get to spend a lot of time chatting with customers and other organizations that are interested in continuous improvement about how they approach the need for constant positive change. Many techniques that are used in the Lean and Six Sigma management approaches come up during these conversations, but one which seems to be less understood than many others is Hoshin Kanri.

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Our North Star

Zendesk

In the 15 years since its founding, Zendesk has been a leader in product innovation and a steadfast champion of putting customers at the center of every business, including our own. Zendesk’s original vision was to create “beautifully simple” software, enabling businesses to have easy interactions and act on customer feedback. Recalling the early days, co-founder Mikkel Svane wrote in his book Startupland : “We called every company that signed up for a new trial and asked how they were doing.

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Three Simple Steps to Start Social Selling

The Center for Sales Strategy

Social media gives salespeople opportunities they just didn't have several years ago — even three years ago! It's much easier to connect with prospects now, and as long as you do it right, you can see significant results (i.e. landing more appointments with target prospects). Here are three simple steps to get started with social selling.

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Make the holiday shopping season merry with great retail CX

Zendesk

It’s the most wonderful time of the year—the holiday season is finally here. After the chaos and uncertainty of the past few years, with supply chain woes, staffing shortages, and inflationary pressures, there is some good news for the retail industry. The National Retail Federation (NRF) predicts that holiday sales will be healthy this year. What’s more, many of those sales will come from ecommerce.

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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Why Business Model Innovation Could Be The Key To Getting Better Results

Luminas Strategy

a note from Luminas Founder & CEO, D. Keith Pigues There are several ways to bring innovation to your business – one of these is business model innovation. Most of us are familiar with other forms of innovation, but the mere mention of this topic may leave you scratching your head. Christopher Roth does a masterful job of demystifying this topic and breaking it down for all to understand.

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How To Attract, Develop, and Retain Sales Talent in Today’s Market

SOAR Performance Group

In today’s market, sales leaders must prioritize attracting, developing, and retaining sales talent. Why? 1. The stakes are higher. With the availability of jobs, employees are less concerned with job […]. The post How To Attract, Develop, and Retain Sales Talent in Today’s Market appeared first on SOAR Performance Group.

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Best Applicant Tracking System in 2023

Agile CRM

The applicant tracking system has come a long way since its inception. It has evolved to become a more sophisticated tool that helps employers to track and manage job applicants more effectively. The latest applicant tracking systems are equipped with powerful features that allow employers to automate many of the tasks associated with managing job applicants.

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Nov 28- Customer Success Jobs

SmartKarrot

Role: Customer Success Manager Location: New York, United States (On-site) Organization: Talon.One As a Customer Success Manager, you will delight customers with continual support and proactive suggestions making their business more successful. Work closely with Technical Account Managers and the development team to integrate, troubleshoot technical issues and provide 2-way feedback from and to customers.

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The 25 Best Lead Distribution Software in 2022

Hubspot Sales

Sales is the lifeblood of every business. While the sales process can be complex and time-consuming, targeted automation with the right tools can ease the burden on your sales team. That includes simplifying lead distribution and management. In this post, you’ll explore the best lead distribution software that can help you optimize your sales process and improve lead conversion.

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Workation evaluation – lessons we have learned so far

MDI Training

Vacation during working hours seems like a dream – but is it really? We provide a workation evaluation, weigh the pros and cons and look at the lessons we have learned so far. * Workation evaluation – Lessons Learned so far. Workation – Work and Vacation – has become a popular tool in recent years for companies to give employees a little relief.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr