Thu.Aug 05, 2021

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How to Recognize, Reduce, and Repair Customer Service Burnout

Help Scout

“I was working longer and longer hours just to keep up.” “The tiniest thing would set me off.” “I felt trapped and helpless.” “I had a sense of tunnel vision.” “I told my manager, and all they said was, ‘You’re doing a good job, don’t worry about it.’” “I get to the point where I just don’t want to do anything. A snowball of apathy.” “I came back from sabbatical, and the workload was the same but my perspective was so different.”.

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Back in Office, Remote Work, and Hybrid Workplace – Tips on Making It Work

The Center for Sales Strategy

A large study by Flexjobs recently showed that 27% of employees would be willing to take up to a 20% pay cut just to continue working from home, and 81% reported that an employee who offers flexible work options would get significantly of their loyalty. Supporting studies from Gartner also show that 82% of company leaders intend to support a hybrid workplace.

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Use A3 Process Mapping for Root Cause Problem-Solving

Kainexus

Most companies today work to improve their performance continuously. The basis of this improvement is practical problem-solving. Unfortunately, many organizations are not very adept at solving the day-to-day, year-to-year problems that they face. Most are very good at emergency firefighting but not as effective at solving the root causes and ensuring that problems don't recur.

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The Great Resignation: How Commercial Leaders Are Navigating Talent Challenges

SBI Growth

The Impact of ‘The Great Resignation’ Despite record unemployment levels in 2020, the pandemic had led many professionals to reassess their career goals and job satisfaction, with 40% of global workers considering leaving their employer before the end of the year.1.

B2B 93
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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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The 4 Best Ways for Measuring Coaching Success

CMOE

While businesses believe coaching is one of the top-rated leadership skills , not enough of them are measuring their coaching success. As a result, many organizations do not even know whether their coaching investments are paying off. Monitoring and measuring your coaching programs is critical to making smarter business decisions. Employees are the linchpin that holds organizational strategies together, so investing in the employee experience is critical to your team’s success.

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The Great Resignation: How Commercial Leaders Are Navigating Talent Challenges

SBI Growth

The Impact of ‘The Great Resignation’. Despite record unemployment levels in 2020, the pandemic had led many professionals to reassess their career goals and job satisfaction, with 40% of global workers considering leaving their employer before the end of the year. 1 Commercial roles are not immune to this trend – more specifically, the number of posted sales roles has increased by 65% since the beginning of the year as employers recruit for both growth and replacement roles. 2 While many of the

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Meeting up?

Brightbridge Consulting

We are supporting the development of various activities through The Association for Key Account Management and Technological University Dublin, supported by Pfizer. A variety of coaching and training activities are in occurring with a reengagement with Warwick Business School in September and the Autumn. The Global programme for Vetoquinol is complete and is being rolled out.

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Streamlining Patient Engagement with ReviewTrackers and Wellness.com

ReviewTrackers

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Remote Selling Viewpoints with David Sroka of Point of Reference; a Customer Reference Management Platform

SBI

Remote Selling has become an important focus for every sales organization. Digital sales technologies, by default, are what enables remote selling. In this interview series, we ask executives at leading salestech companies to describe how their customers are leveraging technology, what metrics are now possible, and more. . Q: What are your customers doing to adapt to - or leverage - the trend towards distributed sales teams and remote selling?

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The Beginner’s Guide to Product Operations

SmartKarrot

Needless to say, in a market filled with cloud-based SaaS solutions, the demand for product operation becomes apparent. Product operation is a key aspect of product management. It is a specialized discipline that combines technical expertise with business acumen. The Product Operations team takes responsibility for all aspects of product launch operations by combining their expertise in operations, communications, supply chain, and product management.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Aug 05 – Customer Success Jobs

SmartKarrot

Role: Enterprise, Customer Success Director Location: Santa Barbara, CA, US Organization: Impact As an Enterprise Customer Success Director, you will be delivering world-class support to the top clients. Maintain a balanced proactive/reactive relationship with your assigned accounts. Expand Impact’s presence in the client organizations by developing relationships and facilitating strategic review sessions with senior-level people that have decision-making authority.