Customer Think

NOVEMBER 25, 2022

I’ll often describe CX in terms of an analogy to other operations within your company. If it’s to make an impact, it should have a charter that includes responsibility for and the moving parts needed to drive changes. Otherwise, there’s no point in having a CX department in the first place. The conversation usually comes […].

Customer Experience 78

Customer Experience 78

Agile CRM

NOVEMBER 25, 2022

Live chat services entered the business realm in 2002 with the launch of Live Chat. Through this initiative, customers could speak with a company representative directly via the company website without making phone calls. Because it was widely believed to be excessive and expensive, it took a while to catch on with businesses. Still, customers were more used to calling or visiting the business to get their questions handled.

Software 52

Software Software Media CRM 52

Customer Think

NOVEMBER 25, 2022

Every company wants to retain its customers for life. But, acknowledging lasting customer relationships is easier said than done. There are many factors that prevent you from retaining your customers. Enticing offers from your competitors, changes in customer preferences, and you taking customer loyalty for granted are a few important ones worth knowing.

Digitalization 76

Digitalization Marketing 76

PandaDoc

NOVEMBER 25, 2022

Probably the most popular approach to complex B2B sales, solution selling has been around for decades. It is still being taught to many sales reps around the world, and there are compelling reasons to do so. However, since its founding, a lot has changed. Read this article to discover how the solution-selling methodology fares now, how top performers adapt it to modern times, and where to learn more about this approach.

Procurement 52

Procurement e-Learning Publishing Decision-making 52

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Customer Think

NOVEMBER 25, 2022

Creating customer amazement is a foundational concept I cover in almost every one of my customer service keynote speeches. I’ve always preached that to amaze customers, we must simply be better than average all the time. While I’ve tho.

Customer Experience 65

Customer Experience 65

Agile CRM

NOVEMBER 25, 2022

Business Process Management Software (BPMS) is a tool that helps organizations manage and automate their business processes. It allows users to create, monitor, and optimize their business processes. BPMS can be used to manage any type of process, from simple to complex, and from manual to automated. BPMS typically includes a workflow engine, which is used to manage and automate the execution of business processes.

Software 52

Software Software Management Decision-making 52

Account Manager Tips

NOVEMBER 25, 2022

Table Of Contents. Strategic account planning process 1. Have a conversation with your client Where are we? Where do we want to go? What changes have to be made? How should changes be made? How should progress be measured? 2. Evaluate and prioritise your goals 3. Create your strategic account plan Categories Objectives Initiatives 4. Review and revise your account plan Strategic account plan Excel template Strategic account planning resources.

Account Planning 246

Account Planning Key Account Management Account Management Brainstorming 246

Customer Think

NOVEMBER 25, 2022

Are you interested in improving your mobile application and creating a better user experience (UX) for your customers? If so, great! You’ve made it to the right place. As many of us started buying smartphones, we were introduced to mobile apps. Android and Apple released their respective storefronts in 2008, and the rest, as they […].

Digitalization 65

Digitalization Marketing 65