Fri.Nov 25, 2022

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How to Create an Insanely Easy Strategic Account Plan + Template

Account Manager Tips

Table Of Contents. Strategic account planning process 1. Have a conversation with your client Where are we? Where do we want to go? What changes have to be made? How should changes be made? How should progress be measured? Evaluate and prioritise your goals 3.

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Best Live Chat Software in 2023

Agile CRM

Live chat services entered the business realm in 2002 with the launch of Live Chat. Through this initiative, customers could speak with a company representative directly via the company website without making phone calls.

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How CX is like HR

Customer Think

I’ll often describe CX in terms of an analogy to other operations within your company. If it’s to make an impact, it should have a charter that includes responsibility for and the moving parts needed to drive changes. Otherwise, there’s no point in having a CX department in the first place.

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Best Business Process Management Software Tools in 2023

Agile CRM

Business Process Management Software (BPMS) is a tool that helps organizations manage and automate their business processes. It allows users to create, monitor, and optimize their business processes. BPMS can be used to manage any type of process, from simple to complex, and from manual to automated.

CRM 52
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Contact vs. Company Intent Signal Data

Intent signal data comes in two types: either companies or individuals signaling interest in products like yours. Which kind of data delivers more advantages to B2B marketers? It depends. Get this infographic to learn about the advantages of intent-based leads and how you can most effectively use both types of data.

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6 Tips to Ensure Lasting Customer Relationships

Customer Think

Every company wants to retain its customers for life. But, acknowledging lasting customer relationships is easier said than done. There are many factors that prevent you from retaining your customers.

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The ultimate guide to solution selling

PandaDoc

Probably the most popular approach to complex B2B sales, solution selling has been around for decades. It is still being taught to many sales reps around the world, and there are compelling reasons to do so. However, since its founding, a lot has changed.

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5 Things You Can Do to Provide Excellent Passenger Experience in 2022

Customer Think

The Wall Street Journal predicts this Thanksgiving will be among the busiest travel days in decades, with 55 million travelers anticipated to be moving through US airports and other transportation hubs and highways.

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5 Smart Ways to Take Your Mobile App to the Next Level

Customer Think

Are you interested in improving your mobile application and creating a better user experience (UX) for your customers? If so, great! You’ve made it to the right place. As many of us started buying smartphones, we were introduced to mobile apps.