Vantage Partners
JUNE 10, 2021
This past year, alliance launches across the life sciences industry shifted from in-person to completely virtual. Launching an alliance has always been difficult given the complex challenge of different organizations coming together with completely different strategies, organizational structures, processes, capabilities and the like to execute on the alliance’s goals.
Apptivo
JUNE 10, 2021
Welcome back to Apptivo’s latest product updates for the month of June. In this update, Apptivo mainly focuses on improving the usability and stability of the log-in and sign-up process in Apptivo. We have also upgraded our recently launched applications for better customer engagement. Let’s go through the short updates. Updates and Enhancements.
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SalesPop
JUNE 10, 2021
In my opinion, every sales organization and sales leader has had a very distinguished and legitimate request to achieve goals. This request involved elements, however, which have not always been available. Such elements included sales processes, and sales applications such as analytics, data mining, and many others that needed to fit together for a seamless data flow.
Kainexus
JUNE 10, 2021
I’ve had the benefit of learning, practicing, and teaching continuous improvement for the better part of almost twenty years. I have seen, first-hand, the transformational power of how continuous improvement can radically change people’s lives at work in a way that benefits everyone: the customer, the employee, and the organization. I am fortunate to have found a career where I can help people and teams be the best versions of themselves.
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
RAIN Group
JUNE 10, 2021
Nobody wants to be unproductive. Nobody wants to procrastinate. Nobody wants to fall short of their goals and see their dreams fade away. Yet, when many people ask themselves, “Am I ready to stop putting off my future, make a plan, and change?” they all too commonly, deep within their psyches, answer, “Not today.”. Why?
Strategic Communications
JUNE 10, 2021
There is no such thing as “the best” communication channel whether considering internal channels for employee communications or external channels to connect with customers and potential customers. All organizations can benefit from having a wide variety of communication channels (both synchronous and asynchronous) to ensure that employees throughout the organization, regardless of role or communication channel preference, are receiving key messages.
Strategic Accounts Today brings together the best content for strategic account managers from the widest variety of industry thought leaders.
ReviewTrackers
JUNE 10, 2021
SmartKarrot
JUNE 10, 2021
Relationships are important and you know it – be it professional or personal. To get your working relationships set on the right track, it is vital to put parameters upfront and honor them time and again. Meeting and sticking to these clear expectations could lead to future complications, if not straightened out in the beginning. Here in this blog, we will talk about 7 such battle-tested tips for setting customer expectations right from the first page. .
Help Scout
JUNE 10, 2021
Anyone who’s worked in customer support knows it’s best played as a team sport. Strong individual contributors matter, but the real magic happens when working together. In order to create an environment conducive to collaboration, you need the right tools — and one of the most important is a team inbox. What is a team inbox? A team inbox is a shared mailbox where multiple agents can manage and collaborate on customer conversations from a single email address (support@, help@, etc.).
SmartKarrot
JUNE 10, 2021
Some amount of churn is always inevitable and that is alright. What you should strive to is keeping the churn rate at a minimum. Every new day, you may see a new customer canceling out. Rather than breaking your head about the bulging canceling rates, you must leverage it to attain valuable insights. So, how do you do that? One of the best ways that you can take to is by imbibing a stellar customer exit survey and interview.
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Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Apptivo
JUNE 10, 2021
When you are running a business, customer service and project management are the two areas where you need to put more emphasis. Simply put, customer service helps to retain the existing customers, and project management assists in increasing the lifetime value of your business.With that said, industries across the globe are facing neck-to-neck competition due to the entry of new players who have done their research on the current market trends and existing brands that have created their own nich
SmartKarrot
JUNE 10, 2021
Role: Director of Customer Success Location: Remote, United States Organization: Inflection As a Director of Customer Success, you will lead, manage and supervise the Customer Success team, including both Customer Success Managers and Customer Success Associates. Set team objectives and goals, complete performance reviews, and manage staffing levels to ensure goals and objectives are met.
Nutshell
JUNE 10, 2021
What started as a celebration of defiance… Every summer communities across the country (and the globe) come together to show solidarity and support for the LGBTQIA+ community through protests, parades, rallies, volunteer work, and festivals known together as Pride. Pride has always been about education, self-affirmation, equality, and increased visibility for LGBTQIA+ people. .
Zendesk
JUNE 10, 2021
It’s impossible to provide great customer service without great customer data. You can’t give people the white-glove treatment if you don’t know anything about them. Especially in today’s data-driven world, companies need to leverage their customer data to make informed decisions and improve their business. Yet some organizations struggle with outdated or insufficient information.
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Zendesk
JUNE 10, 2021
June is Pride month in the United States, a month-long celebration of Lesbian, Gay, Bisexual, Transgender and Queer (LGBTQ) people, marked by parades and cultural events. The tradition dates back to a 1970 gathering in New York City to commemorate the one-year anniversary of the Stonewall riots. The events of that summer—a series of raids and protests at the Stonewall Inn, a gay bar located in Manhattan’s Greenwich Village neighborhood—forever changed the landscape of LGBTQ activism in the Unite
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