The Center for Sales Strategy

JULY 18, 2023

In this episode, we’re kicking off our season-long exploration of The Center for Sales Strategy’s latest Talent Magazine. In other words, we’ll be diving into exactly how you should go about recruiting, selecting, developing, and engaging your people. Each week, Matt will be joined by experts from here at The Center for Sales Strategy to help break it all down.

Sales 111

Sales 111

Customer Think

JULY 18, 2023

Thankfully, not many people are familiar with the condition when you realize that a force majeure situation can happen that you’ve never been in, you have over 350 people on staff, and you’re committed to over 200 clients at a time.

Leadership 98

Leadership 98

Apptivo

JULY 18, 2023

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” –Jeff Bezos 1. Customer Satisfaction Metrics 2. Rеsponsе and Rеsolution Timе Mеtrics 3. Customеr Rеtеntion and Churn Mеtrics 4. Agеnt Pеrformancе Mеtrics 5. Why tracking customеr sеrvicе mеtrics is important?

CRM 52

CRM Profitability Onboarding Customer Experience 52

Strategic Communications

JULY 18, 2023

When business leaders, thought leaders, and even PR pros are hoping to get media coverage for their, or their companies’ efforts, they often inadvertently make some mistakes that can hinder their efforts. Here we take a look at 10 common, and easily fixable, mistakes. How many are you making? Lack of clarity Failing to clearly define your message and objectives can lead to confusion for both the media and your actual target audience.

Media 52

Media Digitalization B2B Publishing 52

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Aepiphanni

JULY 18, 2023

Strategy is not a set-it-and-forget-it activity, but a dynamic process that requires ongoing evaluation and adjustment. The living and dynamic nature of business strategy requires ongoing evaluation, adaptation, and alignment with the changing business environment. How do you do this?

Strategic Thinking 52

Strategic Thinking Business Growth 52

Apptivo

JULY 18, 2023

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” –Jeff Bezos 1. Customer Satisfaction Metrics 2. Rеsponsе and Rеsolution Timе Mеtrics 3. Customеr Rеtеntion and Churn Mеtrics 4. Agеnt Pеrformancе Mеtrics 5. Why tracking customеr sеrvicе mеtrics is important?

CRM 52

CRM Profitability Onboarding Customer Experience 52

Aepiphanni

JULY 18, 2023

Strategy is not a set-it-and-forget-it activity, but a dynamic process that requires ongoing evaluation, adaptation, and alignment with the changing business environment.

Strategic Thinking 52

Strategic Thinking Business Growth 52

Customer Think

JULY 18, 2023

Customer support services are the backbone of any successful business, as they directly impact customer satisfaction, retention, and overall brand perception. Organizations rely on metrics and key performance indicators (KPIs) to gain insight into the efficacy and efficiency of these services.

Organization 52

Organization 52

ClearPoint Strategy

JULY 18, 2023

9 out of 10 organizations fail to execute strategy. Avoid their fate.

Organization 40

Organization 40

Customer Think

JULY 18, 2023

Source: Amazon In his new book, Evolutionary Ideas: Unlocking ancient innovations to solve tomorrow's challenges (Harriman House Ltd., 2022), Sam Tatam argues that marketers and other business professionals don't always need to cre.

Innovation 52

Innovation Marketing Digitalization 52

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

B2B

Hubspot Sales

JULY 18, 2023

According to EY , the future of hospitality looks bright. Most people are planning at least one trip in the next six months while businesses are going back to organizing live events, and digital nomads keep traveling the world. This means hotels can generate significant revenue if they have a good strategy in place. In this post, we’re going to share 15 sales strategies for hotels to help you ensure your property stays fully booked for a big part of the year.

Sales 66

Sales Media Profitability Decision-making 66

Hubspot Sales

JULY 18, 2023

Artificial intelligence is no longer just a buzzword — it's already playing an integral role on sales teams, and this is just the beginning. 69% of sales professionals agree that by 2024, most people will use some form of AI or automation to assist them in their jobs. So, if you‘re still undecided about AI, now is the time to explore its potential. Here, we'll look at key insights from our State of AI report to uncover how AI is empowering sales professionals to work smarter.

Artificial Intelligence 81

Artificial Intelligence Sales Decision-making Sales Management 81