Zendesk

OCTOBER 19, 2023

What is a service desk chatbot? A service desk chatbot can provide 24/7 support to employees and customers, quickly answering various queries, from internal IT requests to customer questions. In business, helping to fix a customer or employee issue is kind of like solving a mystery. Why is a service desk chatbot important?

Artificial Intelligence 52

Artificial Intelligence Customer Experience Software Software 52

Help Scout

DECEMBER 29, 2018

Choosing the right help desk software for your company can be daunting. The help desk you choose can’t deliver great customer service for you, but it is a critical early step in setting up customer support at your company. Here are some questions to help you understand: 1. Do they prefer email?

Software 40

Software Software Decision-making Customer Experience 40

Apptivo

JULY 21, 2021

Apptivo offers a cloud platform that allows SaaS(Software as a service) companies to provide an integrated and engaging customer experience to their software users. SaaS application is the concept of delivering software as a service to customers across the globe from a central touchpoint. What does it mean to be a SaaS company?

Finance 111

Finance Software Software Decision-making 111

Help Scout

APRIL 27, 2021

Though it’s hard to imagine with clothing, the truth is lots of software operates on a one-size-fits-all model. Take customer service software for example: Up until the last few years, there weren’t many options geared toward smaller teams. What is customer service software? What is customer service software?

Small Business 104

Small Business Software Software Communication 104

Help Scout

MAY 25, 2021

Instead of forcing your email into a role it was never designed for, consider the benefits of a shared inbox tool — software deliberately created to enable great customer service. Help Scout Best shared inbox for providing customer support. Price: Free for current Outlook users. Price: Free for current Google Workspace users.

Software 104

Software Software Finance Customer Knowledge 104

SmartKarrot

MAY 3, 2023

That’s why in this blog post, we will explore the top six myths about free conference calls. Myth #2: Conference Call Platforms Are Unreliable On a Network and Often Crash Most people know what it’s like to be on a free conference call and have their audio or video suddenly freeze or become super choppy.

Meetings 10

Meetings Digitalization Transportation Digital Transformation 10