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Run a StrategySprint to Get Focused and Aligned

OnStrategyHQ

Publish them and commit. Company-wide Visibility: Not only do you want to discuss results at a team or company-wide meeting, you also want to publish results physically via dashboards or other reporting mechanisms. Next 60 Days: Run monthly strategic performance reviews. Do not cancel meetings.

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3 Ways to Cut Churn and Increase Sales Motivation While You Scale

Hubspot Sales

This was an epidemic in pre-SaaS software (and still happens, even in SaaS). It reduced the friction to implement software or move to a different vendor if one overpromised. By paying over time, software companies are incented to keep customers happy, rather than extract as much money upfront as possible. It was all up to them.

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Dec 01 – Customer Success Jobs

SmartKarrot

Role: Head of Customer Success Location: Remote, United States Organization: Narrativ As a Head of Customer Success, you will build, manage, and coach a team of Customer Success Senior Directors, Directors, and/or managers including regular 1:1s, radical candor feedback in the moment, performance reviews, and career planning conversations.

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How to use BVA to calculate the value of your content marketing

Nutshell

Publishing blog content on a regular basis creates value for your company by attracting new visitors to your website and aligning your brand name with expertise. And speaking as a content marketing leader, it also helps you justify your continued existence during annual performance reviews.). BVA helps with all of that.

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Product knowledge essentials: Education from sales to customer

PandaDoc

A good practice is using any Learning Management System (LMS) and integrations with useful third-party software tools. Make your learning environment cross-platform Access to learning materials from anywhere is a powerful feature for increasing engagement rates and overall training performance.

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Interaction Reviews: Quality Assurance for Support Teams

Help Scout

At Qualitista we call it “ticket review,” because, in essence, it is very similar to code review in engineering (FullStory recently published a great post about that ). When you know why you’re performing reviews, you can ensure that the process you choose will address the underlying problem.