ClearPoint Strategy

DECEMBER 29, 2020

The first ClearPoint Strategy and Performance Management Cohort, a program created and run in partnership with ELGL, wrapped up with raving reviews from participants, mentors and ClearPoint team members. We wanted to take our talent and expertise and deploy it to a cause that we were passionate about. Town of Amherst, MA.

Government 40

Government Management Customer Success Organization 40

SmartKarrot

JANUARY 22, 2021

The concept of Customer Success has indeed become a critical success factor. The evolution of customer success has walked from time immemorial to the face of the future today. The Customer Success – Past, Customer Success – Present, and the Customer Success – Future are all subsets of this historic evolution.

Customer Success 10

Customer Success Artificial Intelligence Customer Experience Onboarding 10

SmartKarrot

MAY 14, 2020

Hence, businesses are getting keen on building effective customer success strategies and the customer success managers (CSMs) are on the spree of honing their skills with the experiences and learnings of their work life. Before 2000: Call-center, Emails and World Wide Web .

Customer Success 10

Customer Success Customer Life Cycle Onboarding Software 10

SmartKarrot

JULY 27, 2020

Customer success! Goes without saying, customer success resources break the internet with a humongous flow of information, but it is kind of at sixes and sevens. Chief Customer Officer 2.0: Customer success blogs have a lot to do with customer success software and customer success association.

Customer Success 10

Customer Success Customer Experience Internet Management 10

Excelerate

AUGUST 2, 2020

In the early 2000’s, Agile exploded on to the scene. The Sales Team, Marketing, Customer Success, Operations, Engineering, even Finance and HR must be involved for a successful move to Agile. Everyone needs to have “skin in the game” and participate in the process.

Prioritization 52

Prioritization Innovation Finance Leadership 52

SBI

OCTOBER 22, 2019

In order to achieve and sustain growth across the overall portfolio, consistent processes, collaboration, and visibility are essential and should include marketing, customer success, product development, etc. This creates a consistent customer experience. Follow Revegy on LinkedIn.

Account Planning 23

Account Planning Key Account Management Account Management Sales 23

SmartKarrot

JULY 8, 2020

It was at a time when SaaS companies were spending considerable time pouring over features and pricing of Customer Success tools that Aptrinsic, a product-led growth solution with analytics prowess and in-product engagements hit the market. For expert feature sets and 10M datapoints per month, it costs at least $2000 per month.

Onboarding 10

Onboarding Customer Success Customer Experience Decision-making 10