Account Manager Tips

MARCH 23, 2021

You're sitting on a goldmine of existing customers that: can deliver an above-average revenue growth; want to invest in your partnership; will co-create value in ways that neither of you could do alone. Like Portrait Software, a small client of mine acquired by Pitney Bowes, a global technology company. Revenue potential.

Co-Creation 227

Co-Creation Key Account Management Account Management Suppliers 227

Insightly

NOVEMBER 1, 2022

CRM Models: How They Can Boost Customer Profitability. You’ve heard of CRM software, but are you familiar with CRM models? These strategies underpin the process of managing customer data, helping to ensure you make the most of the information you gather. What Are the Benefits of Utilizing a CRM Model?

Profitability 52

Profitability CRM Value Proposition Customer Experience 52

Service Excellence Partners

MARCH 12, 2017

Better business reviews Many Customer Success Managers (CSMs) at Software-as-a-Service (SaaS) companies conduct Quarterly Business Reviews (QBRs) with senior executives at key accounts. Besides demonstrating progress vs. the customer’s goals, showing results relative to the customer’s own peer groups has greater impact.

Energy and Utilities 52

Energy and Utilities Government Decision-making Customer Success 52

ReviewTrackers

JANUARY 1, 2018

More importantly, these reviews offer a unique insight into the customer experience — into what customers really think and how they really feel about the given product, service, or brand. There’s no question that you should listen to the voice of the customer and track what people are saying on online review sites.

Healthcare 43

Healthcare Advertising Decision-making Customer Experience 43

Planview

APRIL 11, 2019

Planview Spigit lets us give employees an opportunity to create the next big thing.” – Joe Laurin, Visioneering Manager, Polaris Industries . They needed a way to access greater idea diversity, streamline the innovation management process, drive implementation, and knock down bureaucracies. How do they accomplish this?

Innovation 56

Innovation Software Software Marketing 56

SmartKarrot

FEBRUARY 4, 2022

SaaS – Software-as-a-Service – is an umbrella term referring to a range of technologies and tools that facilitate the processing, storage, and management of big data using remote servers. Boastcapital is a B2B SaaS automation software that assesses research and development (R&D) tax for businesses. Coupa Software.

Cybersecurity 10

Cybersecurity Software Software Digitalization 10