Account Manager Tips

MARCH 23, 2021

Which is why key account management is so important. Because you're not just searching for your biggest, but your best customers, who'll generate long-term revenue growth and strategic partnerships. So be ruthless when selecting key accounts if you want a return on investment (or hire more account managers.) So let's find them.

Co-Creation 227

Co-Creation Key Account Management Account Management Suppliers 227

Zendesk

NOVEMBER 16, 2022

Reduce costs while increasing customer satisfaction. Founded in 2004, Virgin Pulse is the world’s largest cloud-based employee well-being solution. It was the busiest Christmas the digital team ever had,” Naomi Rankin, LUSH’s Global CX Manager, explains. The customer experience was improved as well, earning a CSAT score of 91.8

Innovation 52

Innovation Digitalization Retail Customer Experience 52

Insightly

NOVEMBER 1, 2022

These strategies underpin the process of managing customer data, helping to ensure you make the most of the information you gather. With carefully segmented customers and a method for appealing to each group, you can attract and retain more lifelong customers and increase profits. What Is CRM? Three Common CRM Models.

Profitability 52

Profitability CRM Value Proposition Customer Experience 52

Service Excellence Partners

MARCH 12, 2017

Better business reviews Many Customer Success Managers (CSMs) at Software-as-a-Service (SaaS) companies conduct Quarterly Business Reviews (QBRs) with senior executives at key accounts. Information is power” is also true among top managers, and good intelligence is always appreciated. The approach works at scale, too.

Energy and Utilities 52

Energy and Utilities Government Decision-making Customer Success 52

Planview

APRIL 11, 2019

Planview Spigit lets us give employees an opportunity to create the next big thing.” – Joe Laurin, Visioneering Manager, Polaris Industries . They needed a way to access greater idea diversity, streamline the innovation management process, drive implementation, and knock down bureaucracies. How do they accomplish this?

Innovation 56

Innovation Software Software Marketing 56

ReviewTrackers

JANUARY 1, 2018

More importantly, these reviews offer a unique insight into the customer experience — into what customers really think and how they really feel about the given product, service, or brand. There’s no question that you should listen to the voice of the customer and track what people are saying on online review sites.

Healthcare 43

Healthcare Advertising Decision-making Customer Experience 43

ReviewTrackers

SEPTEMBER 1, 2020

Founded in 2004, it has also become one of the top digital platforms for businesses looking to improve their online reputation, enhance their search engine visibility, engage with potential and existing customers, and drive more people to their business locations. Follow These Review Management Dos and Don’ts. DO say thank you.

Advertising 32

Advertising Retail Decision-making Digitalization 32