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Selling challenges in professional services: Sales processes and skills

Red Star Kim

Amongst the delegates were business development executives and managers with responsibility for between three and five clients as part of their firm’s Key Client Programme (KCP) or Key Account Management (KAM).

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Sales Targeting Toolbox for Professional Services Firms

Red Star Kim

Our target markets span large and small businesses; private, public sector and not for profit sectors; centralised and decentralised buying processes; procurement and user-led purchasing behaviour. Essentially a focus on the most profitable clients. So targeting is often more important and more challenging.

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Context and curiosity drive commerciality and pricing

Red Star Kim

The crux of marketing is to anticipate (and meet) client needs whilst maximising profit. Price is a major driver of profit. Differential pricing is rarely discussed in professional services although it is often implicit in key account management. So marketing is reliant on research and financial knowledge.

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#013 What does a strategic conversation look like?

KAMCast

With our clients, at KAMGuru, we work heavily on developing teams to have more strategic conversations with their most important customers , ultimately forging the trusted partnerships they desire, and developing long term profitability. Since 2010, she has run a strategic digital marketing agency, Harbour 32, with her Swedish husband.

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Cultivate a cross-selling culture

Red Star Kim

One way is to embed the right cross-selling and referrer management attitudes and behaviours into other programmes – for example, into campaigns, content management, networking and Key Account Management (KAM). Another cultural shift. Internal communication – Why, how and what (kimtasso.com).

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Artificial Intelligence Example to Rock Sales Controlling in B2B

QYMATIX

As a consequence, in the last three years, the same amount of key account managers, sales reps and sales managers needed 8 % more sales controllers. Machine learning application example: how do Sales Controllers profit from it? Companies profit the most when man and machine work together. PHI Learning.