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Selling challenges in professional services: Sales processes and skills

Red Star Kim

Amongst the delegates were business development executives and managers with responsibility for between three and five clients as part of their firm’s Key Client Programme (KCP) or Key Account Management (KAM).

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Sales reporting: Measure the right KPIs and report them on a regular basis

QYMATIX

In this regard, it is essential to reduce the effort of sales reporting to a minimum, while still reporting meaningful Key Performance Indicators (KPI) for the sales team and management. Determining it is the responsibility of the management. Sales Reporting requirements CRM and ERP systems offer extensive reporting functions.

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Wholesale as a Success Factor: Modern Customer Relationship Management

QYMATIX

Predictive sales analytics can predict which customers are likely to churn because the key to retaining customers is to act before they churn – not after they churn. When key account managers identify a customer at high churn risk, they deploy such programs. Successful sales teams use churn prediction software.

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What type of B2B sales will still exist in 50 years?

QYMATIX

Key Account Managers had to prepare a visit to a potential client thoroughly. Key Account Managers can now call clients in seconds – even to meet them virtually thanks to video and webinars. Rigby (2011) The Future of Shopping – Harvard Business Review (Auf Englisch). Further Read: Darrell K.

article thumbnail

Wholesale as a Success Factor: Modern Customer Relationship Management

QYMATIX

Predictive sales analytics can predict which customers are likely to churn because the key to retaining customers is to act before they churn – not after they churn. When key account managers identify a customer at high churn risk, they deploy such programs. Successful sales teams use churn prediction software.

article thumbnail

What type of B2B sales will still exist in 50 years?

QYMATIX

Key Account Managers had to prepare a visit to a potential client thoroughly. Key Account Managers can now call clients in seconds – even to meet them virtually thanks to video and webinars. Rigby (2011) The Future of Shopping – Harvard Business Review (Auf Englisch). Further Read: Darrell K.

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Why Your Organisation Needs A Customer Crisis Plan

Jermaine Edwards

Many organisations saw this in 2008, 2011 and now 2020. According to a 2019 study of some 4,515 crises by PWC , preparedness gives an organisation the advantage. Every customer looks safe until it’s put under pressure. Thousands of good companies like yours lose great customers every day. 90% of the time they say…. We never saw it coming.