Achieve more engagement and buy-in: Relationships, Plan, Expectations, Benefits, Persuasion and Training
Red Star Kim
MARCH 1, 2024
An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com). Building empathy with fee-earners helps us to understand what they expect and any assumptions they may be making about the likely results. And we can ask questions Why are questions so important? Questioning skills) (kimtasso.com).
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