Red Star Kim

DECEMBER 5, 2023

Proactive marketing and business development executives – CRM, internal engagement and career insights. What CRM/systems would people recommend? A variety of specialist (to professional services) and mainstream CRM systems were explored. CRM and Marketing Automation Software for SMBs | Act!

CRM 130

CRM Marketing Interpersonal Skills Client Relationships 130

Hubspot Sales

DECEMBER 19, 2017

Selling Skills 2018. 2018 is going to be even bigger. Video will be a major selling trends in 2018. The most important sales skill we’ll see in 2018 is once again Challenger Selling,” Ben Cotton, Senior Manager, EMEA Sales Enablement. Emotional intelligence. Video skills. Ability to be honest.

Emotional Intelligence 136

Emotional Intelligence Internet CRM Sales Management 136

Red Star Kim

OCTOBER 19, 2023

Some were fortunate to receive full details from the firm’s CRM supported by analytics showing digital activity and enquiry details. Others had little more than a name and telephone number. Where information was sparse it limited the amount of preparation that could be done.

Emotional Intelligence 130

Emotional Intelligence Value Proposition Decision-making Digitalization 130

Hubspot Sales

AUGUST 24, 2023

Data entry and administrative tasks took up so much time in 2018 that sales professionals could only spend one-third of their time making sales. Viva Sales integrates seamlessly with Salesforce CRM, allowing a centralized view of customer data and a holistic sales and customer relationship management approach.

Artificial Intelligence 84

Artificial Intelligence Emotional Intelligence Negotiation Sales 84

Openview

AUGUST 16, 2018

If you consider that, according to HubSpot’s “State of Inbound 2018” report, only 5% of salespeople said that the leads they receive from marketing are “very qualified,” your first step should be to get marketing and sales in agreement about what constitutes a sales qualified lead (SQL).

Emotional Intelligence 60

Emotional Intelligence Sales Manufacturing CRM 60

Red Star Kim

APRIL 24, 2023

There’s research on call handling by lawyers in this 2018 post: Client Experience Management (CEM) – Research into the client journey (kimtasso.com) Increasingly, digital marketing experts are using campaigns to increase telephone calls. As scripts can hamper human connection, personality and authenticity.

Emotional Intelligence 26

Emotional Intelligence Financial Services Decision-making Cybersecurity 26

SmartKarrot

JANUARY 5, 2021

Credited for launching the CRM revolution, he has been featured on prestigious lists by The Times of London, Accenture, and the UK’s Chartered Institute for Marketing. Being the Co-founder of CX Speakers LLC , he conducts workshops on Customer Success and thought leadership around customer relationships and marketing technology.

Customer Success 21

Customer Success Leadership Customer Experience B2B 21