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Research update on the most in-demand soft skills

Red Star Kim

Creativity: The ability to think outside the box, generate new ideas, and approach problems from multiple angles will be important for driving innovation and staying ahead of the competition. Stephen M Kosslyn makes similar points – focusing on emotion and context – in the article Are You Developing Skills That Won’t Be Automated?

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CS Benchmark Results & 2021 Outlook

Desired Path

85% of companies participating in the survey saw the same or more churn than 2019. Last year saw companies place a concerted effort on customer retention as customer acquisition slowed. Product and Customer Experience innovation is underway to support the top opportunities participants feel will bear fruit in 2021, namely: 1.

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CS Benchmark Results & 2021 Outlook

Desired Path

85% of companies participating in the survey saw the same or more churn than 2019. Last year saw companies place a concerted effort on customer retention as customer acquisition slowed. Product and Customer Experience innovation is underway to support the top opportunities participants feel will bear fruit in 2021, namely: 1.

article thumbnail

CS Benchmark Results & 2021 Outlook

Desired Path

85% of companies participating in the survey saw the same or more churn than 2019. Last year saw companies place a concerted effort on customer retention as customer acquisition slowed. Product and Customer Experience innovation is underway to support the top opportunities participants feel will bear fruit in 2021, namely: 1.

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Soft skills for tough barristers (Reflection, Self-Coaching, Change, EQ, Awareness, Goal-setting, Communications) Counsel Magazine

Red Star Kim

If your review suggests you need to develop your soft skills, it can be an uncomfortable prospect for a tough barrister as it involves more than knowledge-acquisition. What innovative approaches could I adopt? The seasonal break allows time to step back and reflect on what you’ve achieved and where you’re heading. What are my O ptions?

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How Freshworks customers are transforming their business with the art of easy

Freshworks

Since our founding, Freshworks has championed business innovations that make delight easy, fast, and smart for customers and their employees. This Refresh 2021, Freshworks CMO Stacey Epstein decoded the art of making delight easy by asking customers how our mantra has transformed their businesses. “I They are delighted when you care.

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Industry news: @ZuantApp Quantifies ROI for Event Marketers Worldwide; Kicks Off 2020 with Record Client Growth

SBI

Zuant has added 36 new clients since January 2019, 10 of which joined in January 2020, including 3M (six divisions), Dow Chemical, Honeywell, Sleep Number (two divisions), Uber, Verizon (three divisions) and others. The company added 36 new clients since January 2019, 10 of which joined in January 2020. There is a section that states.