Zendesk

AUGUST 3, 2021

In fact, Zendesk research revealed that 90 percent of tech decision makers said that 2020 accelerated the adoption of digital technology. Companies of all sizes had to figure out the dimensions of remote work, but not just as a one-time response to Covid-19. Organizations that have increased their funding of digital innovation are 2.7x

Future of Work 98

Future of Work Remote Working Logistics Digitalization 98

Red Star Kim

JUNE 7, 2023

Competitor strategies had to be inferred from the wide range of publicly-communicated content. However, the business rebranded its £13 billion digital communications arm (30 global agency brands) in Spring 2022 from Interactive to Song. This enables early action to position your firm appropriately.

Artificial Intelligence 130

Artificial Intelligence Transportation Digital Transformation Innovation 130

Zendesk

DECEMBER 1, 2020

Once you know how people feel about the change, it’s easier to plan communications, training activities, and manager support. For example, if you’re bringing AI to your customer service department and agents are worried about losing their job, managers need to communicate that jobs aren’t at risk. Communicate “the why” upfront.

Digital Transformation 98

Digital Transformation Digitalization Customer Experience Supply Chain 98

SalesGlobe

MARCH 2, 2022

We’ve been talking about this since the beginning of 2020, Michelle. Oh, you and I, that was one of our big predictions in 2020. And we said this isn’t going to last this love relationship with the remote work. And it’s kind of it’s not that there’s not a place for virtual communication.

Remote Working 52

Remote Working Sales Innovation e-Learning 52