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The future of work for IT teams is supporting hybrid workforces

Zendesk

In fact, Zendesk research revealed that 90 percent of tech decision makers said that 2020 accelerated the adoption of digital technology. Companies of all sizes had to figure out the dimensions of remote work, but not just as a one-time response to Covid-19. And the speed at which new technologies are coming isn’t likely to slow.

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System review: CogniClick for instant, personalised research reports using AI

Red Star Kim

It has the potential to transform client communications, fast-track the generation of research and thought leadership and fuel content management campaigns. Providing automated personalised reports to encourage engagement and quality content to use in communications campaigns. Another valuable AI-powered tool for the MarTech armoury.

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Soft skills revisited – with a leadership perspective

Red Star Kim

Back in July 2020 I shared some research insights from my book “ Essential Soft Skills for Lawyers ” which generated significant interest – not least from the associated nine-minute video explaining “soft” skills featuring the Worry Monster. Such as the way we start or end our emails and how we message by text and on WhatsApp.

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Being more strategic – Case studies and insights (Ireland May 2023)

Red Star Kim

Competitor strategies had to be inferred from the wide range of publicly-communicated content. However, the business rebranded its ÂŁ13 billion digital communications arm (30 global agency brands) in Spring 2022 from Interactive to Song. This enables early action to position your firm appropriately.

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A New Age of Hybrid Leadership

Speaker: Renee Thomas and Alexis Barone, Wrike Team

There are many myths surrounding the idea of remote work: it will cause laziness, procrastination, ineffective communication, lack of motivation, and employee burnout. As pervasive as these myths were, 2020 swiftly kicked them all out the door. What the future of work looks like for customer-facing organizations and teams.

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Employee experience journey mapping: A step-by-step guide

Zendesk

to 1 in 2020. This insight leads you to ask all managers to take their agents out to lunch or coffee once per month to increase comfort with communication. At this stage, candidates want a clear job description with salary expectations and timely communications about the status of their applications. That’s down from 2.1

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#014 KAM and COVID, One Year On

KAMCast

How have you adapted your communications styles and contact frequencies to adapt to the situation? The juggle struggle has been real and balancing work, family, home-schooling, friendships and our own mental health has often felt like too many things to do! What have you noticed in your client relationships?