Red Star Kim

SEPTEMBER 29, 2023

The Managing Partners’ Forum (mpfglobal.com) holds quarterly meetings of its Advisory Board where senior leaders discuss issues pertinent to the professional services sector. acquire points and digital trophies for competitiveness) and the ability to incorporate learning resources from social media and other sources.

Meetings 130

Meetings Government Management Finance 130

Red Star Kim

NOVEMBER 1, 2023

Nervousness – Shyness, modesty, lack of confidence and fear of failure can make fee-earners reluctant to organise meetings to take the next steps in building a potential client relationship. This has changed the sales process fundamentally in many environments.

Key Account Management 130

Key Account Management Account Management Value Proposition Client Relationships 130

Red Star Kim

DECEMBER 5, 2023

There were comments that it was unusual for people to be in the office so face time and in person meetings – where it is easier to develop rapport, trust and solid working relationships – were rare. Geographical and psychological distance can seem larger when in a digital space. Make myself more visible in meeting with fee earners.

CRM 130

CRM Marketing Interpersonal Skills Client Relationships 130

Mercuri International

SEPTEMBER 30, 2022

“In three years, 54% of company employees will need significant retraining of their skills“. That’s what emerged from the World Economic Forum 2020 1. A significant truth that reveals how skill gaps are a factor not to be underestimated. Sales and skill gaps. 1 World Economic Forum (2020). References.

Interpersonal Skills 52

Interpersonal Skills Negotiation e-Learning Digitalization 52

Red Star Kim

FEBRUARY 15, 2024

The PM Forum’s Skills Development Platform is another free resource Skills Development – PM Forum Changing role of MBD in professional services Coaching and consulting skills are needed increasingly as the role of professional services marketing and business development changes.

Facilitation 130

Facilitation Decision-making Emotional Intelligence Acquisition 130

Red Star Kim

NOVEMBER 8, 2022

This article “Soft skills revisited – with a leadership perspective” has just been published on Lexology. New soft skills for remote working. The shift to remote working during lockdown drove the need to develop several new soft skills. Whether digitally or in person. Digital body language.

Leadership 100

Leadership Emotional Intelligence Remote Working Digitalization 100

Zendesk

MAY 26, 2021

What started as a global health crisis became the accelerant in our transition to a truly digital-first world. Good customer service means meeting customers’ expectations. Technical skills are important, but soft skills matter, too. Interpersonal skills. Collaboration skills. Ticket backlog.

Interpersonal Skills 105

Interpersonal Skills Customer Experience Media e-Learning 105