Red Star Kim

JUNE 15, 2023

At the start of June I had the pleasure of leading PM Forum ’s “Towards KAM (and ABM) – Helping fee-earners with client relationship management” online workshop. no-data-entry CRM; relationship intelligence (ERM); revenue operations system; automatic capture of emails, meetings and referrals). Why do law firms needs SAM?

Key Account Management 130

Key Account Management Account Management Management Client Relationships 130

Red Star Kim

SEPTEMBER 29, 2023

One delegate question was “ What tips to engage fee earners with investing time and data into the CRM systems?”. How happy are you with your CRM (and integrated mailing, analytics and relationship management capabilities)?

Marketing 130

Marketing Stakeholders Digitalization Communication 130

Red Star Kim

DECEMBER 9, 2022

ReTurn is a research project, undertaken by Remit Consulting since May 2021, when the Covid-19 lockdown restrictions were eased in the UK. The objective of the ReTurn study is to provide the property sector with an overview of the “return to the office” and the impact of ‘ Working from Home’ and hybrid working patterns.

Leadership 26

Leadership Marketing Future of Work Profitability 26

ACT

MARCH 21, 2023

Slow and inefficient service delivery The pandemic ushered in an abrupt shift to remote work , and professional services firms followed suit. While the world has returned to its pre- pandemic normal in many ways, the shift to remote work has not entirely abated. That could perpetuate the labor shortage further.

Digital Transformation 52

Digital Transformation Remote Working Artificial Intelligence Client Relationships 52

PandaDoc

APRIL 3, 2023

However, bear in mind that given the more isolated elements of remote working, it is also important to support this style of working with various sales collaboration tools. This will allow your team to work together efficiently and encourage further sales. Outside sales rely entirely on face-to-face interactions.

Sales 52

Sales Decision-making Client Relationships Software 52

Red Star Kim

SEPTEMBER 6, 2022

This contemporary book (published in 2021) is just 200 pages and is subtitled “Streamline your corporate communication to drive efficiency and engagement”. The role of community, gossip and belief are touched on and there’s reference to Dunbar’s Law (see Client relationship management (CRM) – how many close social (kimtasso.com) ).

Communication 130

Communication Facilitation Leadership Stakeholders 130