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Telephone skills for lawyers and accountants – Confidentiality, client experience, accents and gatekeepers

Red Star Kim

Telephone Confidentiality Some forms of communication are known to be confidential – for example: email (assuming good cybersecurity) and WhatsApp (encryption). Louise Wilson, Business Manager – Finance at Moneypenny said: β€œThe data shows that even in an online world, we still seek the reassurance of human interaction.

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Ethics of AI in CX

Zendesk

In October 2022, The White House Office of Science and Technology Policy (OSTP) released the Blueprint for an AI Bill of Rights as an ethical framework for using AI in the U.S. Research any AI technology before you use it to ensure it provides sufficient cybersecurity measures (depending on where you operate).

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20 Innovative CRM Trends to Pay Attention to in 2022

Hubspot Sales

As 2022 approaches and we move further into the new decade, some key CRM trends will shake up the industry as we know it. CRM Trends for 2022. As a tech trend for 2022, teams will increasingly wonder: why do we pay for App A when App B can now tick that box and more? AI is becoming a key part of CRM systems. Manufacturing.

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50 Modern Municipal Government Performance Measurement Ideas

Envisio

Step 4: Communicate and Collaborate around your Performance Measures The Government Finance Officers Association (GFOA) stresses the importance of communicating with clarity and transparency in the process of developing KPIs and measuring performance. Governments should be able to clearly articulate why they’re trying to measure something.