Remove 2023 Remove Cybersecurity Remove Organization Remove Prioritization
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Why Protecting Your Customer’s Information Is Crucial And How To Achieve It?

Apptivo

To wrap up In the last several years there has been a rise in the overall digitization of working and living, which has led to a rise in cybersecurity issues as well. According to a poll conducted in 2020 by a data privacy firm , 93% of Americans would switch to a business that prioritizes privacy if given a chance.

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Ethics of AI in CX

Zendesk

According to the Zendesk Customer Experience Trends Report 2023 , 73 percent of consumers expect more interactions with AI in their daily lives and believe it will improve customer service quality. As AI becomes more prominent in products, services, and everyday life, organizations should establish policies to ensure they use AI properly.

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Customer data privacy: A CX guide for 2024

Zendesk

So when it comes to managing customer data , prioritizing customer data privacy is mandatory. When businesses don’t prioritize customer data privacy, there’s a risk of exposing private information to people or entities consumers had no intention of sharing their data with. This also applies to your organization’s cybersecurity.

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Top 10 Trends for Enterprise SaaS in 2022

SmartKarrot

SaaS spending across companies of varying operational sizes is expected to reach a value of $500 billion by the year 2023. billion by the year 2023. Prioritization of Customer Experiences. Organizations and users usually tend to purchase software products that they find easy to use in the long term.

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10 Best Tools To Increase Sales Productivity in 2023

Apptivo

In 2023, a new set of tools emerged as game-changers. Security measures With increasing cybersecurity threats, it’s essential that your chosen software has robust security protocols to protect sensitive customer and company data. The OKR method aligns the length and breadth of the organization with shared priorities.