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35 customer experience statistics to know for 2023

Zendesk

In a day and age where customers can easily switch to a competitor if they have a single negative impression, it’s imperative that businesses prioritize providing exceptional customer experiences. Gartner ) 80% of organizations expect to compete mainly based on CX. Gartner ) 80% of organizations expect to compete mainly based on CX.

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Navigating the Uncharted: A Reflection on 2023 and Strategic Planning for 2024

CMOE

As 2023 comes to a close, it is the perfect time to reflect on lessons we’ve learned throughout the year and plan for 2024’s uncertainties. To understand your learning journey in 2023, record your answers to the following questions: 1. Facilitate discussions linking organizational changes to individual roles, fostering ownership.

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Strategy in Action: 4 Successful Public Sector Performance Outcomes (Winter Edition) 2023 – 2024

Envisio

Public dashboard launch with super planners, Catawba College, NC Catawba College launched their public dashboard in October of 2023, displaying their new 2023 – 2029 Strategic Plan. That wraps up our Outcomes post for 2023! This is an exciting achievement. We love a success tale.

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Unlocking the Future of Value Stream Management: 5 Key Insights from VSMC’s 2023 Report

Planview

The State of Value Stream Management Report 2023 , in particular, stands out due to its inclusivity, drawing data from respondents across various organizational sizes, ranging from nimble startups with 1-99 employees to massive enterprises boasting 50,000+ personnel.

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2023’s Top 10 Insightly CRM Integrations

Insightly

One key takeaway from 2023 is that CRM systems should not operate in isolation. With drag-and-drop simplicity, automated error handling, built-in versioning, and instant deployment and provisioning, anyone in your organization can quickly build and run sophisticated integrations.

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Make 2023 the Year of Profitable Service

Planview

TSIA recently conducted an Economic Sentiment Survey with our members in the B2B technology space to consult them regarding their views on the economy in 2023. The good news is that 73% of respondents had positive expectations around company revenues, stating that they anticipate growth in 2023. Next Steps.

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Key Takeaways From SAMA 2023 Annual Conference

Arpedio

Key Takeaways From SAMA 2023 Annual Conference ← Back to blog Once again, The Strategic Account Management Association (SAMA) brought together sales and strategic account management professionals from around the globe for their annual conference. Below, we’ve gathered our highlights and key takeaways from our time at #SAMAcon 2023.