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Unlocking the Future of Value Stream Management: 5 Key Insights from VSMC’s 2023 Report

Planview

The State of Value Stream Management Report 2023 , in particular, stands out due to its inclusivity, drawing data from respondents across various organizational sizes, ranging from nimble startups with 1-99 employees to massive enterprises boasting 50,000+ personnel.

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2023’s Top 10 Insightly CRM Integrations

Insightly

One key takeaway from 2023 is that CRM systems should not operate in isolation. This includes tools for email, marketing automation, finance, project management, and customer support. Let’s explore some of the most loved Insightly CRM integrations from 2023.

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Research update on the most in-demand soft skills

Red Star Kim

Pymetrics is mining behavioural research to see how particular candidates fit with an organization or a specific position. Seven sought-after soft skills – AI’s response For fun, I asked ChatGPT “What are the most sought-after soft skills in 2023 for senior professionals?”.

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Enhancing the agent experience with Tymeshift’s newest features

Zendesk

As such, we acquired Tymeshift in June 2023 to give organizations using Zendesk an easier way to manage their teams. As of February 1, we’re launching exciting new updates to Tymeshift—all aimed at helping organizations manage their teams more effectively and lower costs. Here’s what you can expect from our latest releases.

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Avoid these 3 generative AI pitfalls—and what to do instead, according to IT leaders

Zendesk

Even beyond technology, generative AI is asserting itself in finance, pharmaceuticals, and art. In 2023, these brands embraced the possibilities of generative AI Companies have had a year to experiment with generative AI, with many finding ways to simplify their customer journeys and personalize the customer experience.

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Enhance the employee experience with Zendesk’s latest innovations

Zendesk

In our 2023 Employee Experience Trends Report , 79 percent of EX professionals said that EX will be a higher priority within the next 12 months. Zendesk helps businesses deliver better EX Prioritizing and enhancing EX is both an investment and a commitment for organizations seeking to achieve long-term success.

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Ethics of AI in CX

Zendesk

According to the Zendesk Customer Experience Trends Report 2023 , 73 percent of consumers expect more interactions with AI in their daily lives and believe it will improve customer service quality. As AI becomes more prominent in products, services, and everyday life, organizations should establish policies to ensure they use AI properly.