SuperOffice

FEBRUARY 21, 2022

That’s exactly what I am going to do in this article – discuss the most prominent CRM trends and see whether the numbers support them. Here are my thoughts of what CRM industry is going to be all about in 2022. Just like a decade ago, Customer Relationship Management (CRM) in 2022 is set to be about customer-centricity.

CRM 84

CRM Customer Experience Prioritization Decision-making 84

ACT

MARCH 21, 2023

trillion by 2025. These created roadblocks to service delivery and resource utilisation and, in turn, affected customer experience. In other words, it’s high time you focused on the digital transformation of business processes. That’s what it takes to keep up with the customers’ demands in 2023.

Digital Transformation 52

Digital Transformation Remote Working Artificial Intelligence Client Relationships 52

Zendesk

DECEMBER 1, 2020

Digital transformation was already vital to surviving in the ever-evolving digital economy and meeting the ever-increasing customer expectations it generates. The importance of digital transformation isn’t under question. What is digital transformation? Digital transformation examples.

Digital Transformation 98

Digital Transformation Digitalization Customer Experience Supply Chain 98

ACT

JANUARY 13, 2023

One of the best uses of AI is to create a personalized customer experience for buyers by automating manual tasks and streamlining the process. billion by 2025. . An integrated CRM and marketing automation platform like Act! All told, the cybersecurity market is expected to grow to $14.8 for free for 14 days.

Cybersecurity 52

Cybersecurity Small Business Artificial Intelligence Onboarding 52