SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments. Hit quarterly revenue and strategic goals.

Customer Success 10

Customer Success CXM Stakeholders Performance Review 10

SmartKarrot

APRIL 20, 2020

Customer Success Manager for Atlassian SaaS Products Location: Austin, US Organization: Atlassian In this role, you’ll also serve as an internal contact and voice of the customer to bring feedback to the Atlassian product, design, and support teams to improve customer experience, reduce time-to-value and churn.

Customer Success 10

Customer Success Customer Value Innovation Account Growth 10

SmartKarrot

NOVEMBER 26, 2020

Evangelize Intermedia’s products and services to our customers; increased adoption and expansion of existing products and services is key in this role. Proactively manage customers by conducting comprehensive Operations Reviews. Deliver an exceptional customer experience, resulting in referenceable accounts.

Customer Success 10

Customer Success Account Growth Leadership Publishing 10

SmartKarrot

MARCH 8, 2022

Also, Annette is a distinguished customer success author who has written two books, ‘Customer Understanding: Three Ways Put the “Customer” in Customer Experience’ and ‘Built to Win: Designing a Customer-Centric Culture That Drives Value for Your Business.’. Ashna Patel. Dana Alvarenga. Jennifer Chiang.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

NOVEMBER 25, 2020

Manage large enterprise accounts including account growth and driving product utilization. Lead the sales and customer service team to champion the customer experience across the business. Define success plans for the customer with key deliverables. Proactively engaging customers at risk.

Customer Success 10

Customer Success Stakeholders Onboarding Account Growth 10

SmartKarrot

DECEMBER 22, 2020

Deliver meaningful, strategic, and tactical insight to the leadership team through customer feedback, business goals, key performance indicators, and customer analysis. Manage customer escalations as the senior business owner for their success. Identify opportunities for account growth within your managed accounts.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

ProlifIQ

AUGUST 17, 2023

Introduction: In the dynamic landscape of B2B sales, adopting innovative strategies is essential for sustained growth and profitability. One such strategy gaining popularity among sales and customer success leaders is the “land and expand” approach.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

SmartKarrot

OCTOBER 12, 2022

It may appear that this only applies to B2C companies that conduct direct sales to customers. In the B2B world, the customer experience is crucial for businesses to differentiate themselves in a crowded market. Customer account journey for B2B organizations can help with this. .

B2B 10

B2B Onboarding Customer Success B2C 10