SmartKarrot

APRIL 7, 2023

Own customer success, encompassing acquisition, use of the product, and retention. Operational account planning, including capacity planning and account segmentation. The staff should be coached, mentored, and guided in building consultative and problem-solving account skills.

Customer Success 19

Customer Success Value Proposition Account Growth Acquisition 19

SmartKarrot

APRIL 7, 2023

Own customer success, encompassing acquisition, use of the product, and retention. Operational account planning, including capacity planning and account segmentation. The staff should be coached, mentored, and guided in building consultative and problem-solving account skills.

Customer Success 19

Customer Success Value Proposition Account Growth Acquisition 19

SmartKarrot

FEBRUARY 16, 2023

Role: Customer Success Executive Location: Austin, TX, United States (Hybrid) Organization: Axon As a Customer Success Executive you’ll be a consultant and a spokesperson for your clients, holding frequent phone calls and in-person meetings to direct strategy and execution for reaching each client’s particular goals.

Customer Success 19

Customer Success Account Planning Client Development Stakeholders 19

SmartKarrot

JANUARY 9, 2023

Role: Customer Success Manager Location: London, England, United Kingdom Organization: HiBob As a Customer Success Manager, you will build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and account planning sessions.

Customer Success 19

Customer Success Onboarding Account Planning Stakeholders 19

SmartKarrot

FEBRUARY 17, 2023

Develop a plan to raise at least $40 million a year in sponsorship money for the company, as well as corporate fee-for-service revenue from the Grace Hopper Celebration and associated events, as well as other Corporate DEI Services. Drive the procedures and results of strategic account planning.

Customer Success 19

Customer Success Leadership Facilitation Account Planning 19

SmartKarrot

OCTOBER 28, 2021

Role: VP, Customer Success Location: New York, NY, US Organization: TripActions As a VP of Customer Success, you will build and lead a North American Customer Success organization across all levels. Make proactive recommendations to marketing, programming, and event management using data analysis.

Customer Success 19

Customer Success Decision-making Account Planning Innovation 19

SmartKarrot

APRIL 15, 2022

Role: Vice President of Customer Success Location: Phoenix, AZ, US (Hybrid) Organization: Chime Technologies Inc. As a Vice President of Customer Success, you will drive customer success outcomes by influencing product adoption, customer satisfaction, and overall customer success.

Customer Success 19

Customer Success Onboarding Negotiation Leadership 19

SmartKarrot

FEBRUARY 7, 2022

Role: Senior Customer Success Manager Location: New York, NY, US (Hybrid) Organization: Recapped As a Senior Customer Success Manager, you will be collaborating with Sales to successfully onboard new customers. Personally tailor workflows and templates for customers to leverage Recapped in new and exciting ways.

Customer Success 19

Customer Success Onboarding Account Planning Leadership 19

SmartKarrot

OCTOBER 27, 2021

Role: VP, Customer Success Location: Remote, Sunnyvale, CA, US Organization: Clari As a VP of Customer Success, you will lead all aspects of the Customer Success organization which includes driving strategic adoption, ensuring a remarkable customer experience, and optimizing ongoing engagement with Clari.

Customer Success 19

Customer Success Stakeholders Client Relationships Account Planning 19

Upland

SEPTEMBER 29, 2023

Because he had built up a strong reputation, the rep was able to inspire his contacts to think bigger and, ultimately, to act. “It wasn’t a big-splash event,” says Scott. “We Not to mention, the company could make it easy to put up TVs in the front lobby to keep clients entertained while they waited for their appointments.

Stakeholders 195

Stakeholders Sales Decision-making Internet 195

SmartKarrot

DECEMBER 1, 2021

Role: Head of Customer Success Location: Remote, United States Organization: Narrativ As a Head of Customer Success, you will build, manage, and coach a team of Customer Success Senior Directors, Directors, and/or managers including regular 1:1s, radical candor feedback in the moment, performance reviews, and career planning conversations.

Customer Success 19

Customer Success Retail Performance Review Client Relationships 19

SmartKarrot

NOVEMBER 16, 2021

Role: VP of Customer Success Location: New York, NY, US Organization: HiredScore As a VP of Customer Success, you will drive Customer Success Outcomes from client launch through maturity. Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores.

Customer Success 19

Customer Success Onboarding Account Planning Innovation 19

Account Manager Tips

JULY 27, 2020

00:00 Introduction 01:31 How Calin got his start in account management. 03:34 The best thing about account management. 05:21 Account management at Netguru in the early days. 08:16 First task: double the size of the account management team. 15:33 Why embracing failure has been the secret to success. Time Stamps.

Account Management 130

Account Management Business Growth Management Account Planning 130

SmartKarrot

SEPTEMBER 3, 2021

Role: Senior Customer Success Manager Location: Remote, Salt Lake City, UT, US Organization: Axon As a Senior Customer Success Manager, you will engage with your customers through regular calls, business reviews, and daily needs. Learn and share industry best practices in order to solve customer needs.

Customer Success 19

Customer Success Onboarding Account Growth Client Relationships 19

SmartKarrot

MARCH 11, 2024

In the complex realm of Customer Success , crafting a plan that resonates with both the client and your internal team is the key to sustainable growth. As a Customer Success Manager, I have found one plan that stands out above the rest – The JOINT SUCCESS Plan.

Customer Success 8

Customer Success Account Planning Stakeholders Onboarding 8

ProlifIQ

AUGUST 17, 2023

One such strategy gaining popularity among sales and customer success leaders is the “land and expand” approach. This method focuses on acquiring new customers while simultaneously nurturing existing accounts to drive expansion and increase company revenue.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

SmartKarrot

APRIL 12, 2021

Role: Director, Customer Success Location: Remote, United States Organization: PerfectServe As a Director of Customer Success, you will collaborate to develop PerfectServe’s Customer Success methodology. Establish consistent best practices for customer success across the team.

Customer Success 10

Customer Success Account Planning Account Management Stakeholders 10

SmartKarrot

OCTOBER 27, 2020

At the core of any customer success role is the need to ensure customers who have trusted a solution reach their desired goals or outcomes. However, customer success leaders more often find themselves handling service challenges and putting out fires rather than being able to proactively add value. Health Score.

Customer Success 19

Customer Success Account Planning Customer Experience Management 19

Insightly

FEBRUARY 18, 2022

For instance, marketing and customer service can get better insight into the sales process when they see phone call frequency/notes, email chains, or in-person interactions (events or quick meetings) that the sales team conducts. Better yet, this data is shared across teams like sales and customer success for better communication.

CRM 98

CRM Decision-making Client Onboarding Customer Experience 98

SmartKarrot

APRIL 15, 2021

Role: Customer Success Director Location: Remote, Minneapolis, MN, US Organization: Provation Medical As a Customer Success Director, you will serve as the customer-owner in all aspects related to customer health. Conduct detailed customer workflow analysis and identify customer success metrics.

Customer Success 10

Customer Success Onboarding Key Account Management Facilitation 10

SmartKarrot

JANUARY 29, 2021

Role: Vice President of Customer Success Location: San Francisco Bay Area, US Organization: Privacera As a Vice President of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results along with hiring, coaching, and developing a world-class team.

Customer Success 10

Customer Success Digital Transformation Customer Experience Account Planning 10

SmartKarrot

MARCH 9, 2021

Role: Vice President, Customer Success Location: Boston, MA, US Organization: Immuta As a Vice President of Customer Success, you will map the customer journey beginning with implementation. Define the segmentation of the customer base and varying strategies for each segment.

Customer Success 10

Customer Success Negotiation Onboarding Finance 10

SmartKarrot

FEBRUARY 19, 2021

Role: Director of Customer Success Location: Remote, United States Organization: Ivalua As a Director of Customer Success, you will be accountable for the success of the Ivalua customer journey as measured by the net revenue retention for each customer and adoption. Apply here: [link].

Customer Success 10

Customer Success Stakeholders Customer Experience Government 10

ProlifIQ

JANUARY 27, 2022

That means not only talking with your contacts regularly but paying close attention to the ebbs and flows within the account that they’re revealing to you (or hinting at). . Your key account planning platform is the best place to record and analyze this customer journey data.

Account Planning 52

Account Planning Stakeholders B2B Key Account Management 52

Xant

JUNE 16, 2021

There are several teams that work directly with sales—sales enablement, customer success, and marketing. The overall mission of each of these teams is to set up customers for long-term success. Tying them together can help to close communication gaps and ultimately lead to the success of the sales team.

CRM 105

CRM Sales Prioritization Decision-making 105

Account Management Skills

AUGUST 24, 2021

And Kapta is a key account management platform. And also he runs a yearly KAMCon event. This is for key account managers. And so that’s what we’re providing it’s a template, like literally like just step by step by step, what do I need to do to elevate my game to be a good or great accountant.

Account Management 98

Account Management Management Account Planning Co-Creation 98

KAMCast

DECEMBER 3, 2020

???? ???????? ?????????????? Picture the scene… You have just asked one of your top account managers to meet you and walk you through their account plan for your most important customer. You want to know what we know, what we don’t know, what we are planning to do and how we are going to achieve it.

Key Account Management 52

Key Account Management Account Management Account Planning Customer Experience 52

Openview

MAY 11, 2018

Buyers are empowered by unprecedented information, and as the divide between sales and marketing erodes, startups must hire sales reps that know how to foster a seamless customer journey between marketing and customer success groups. Now that’s a driver for scalability. At Peak, our experience aligns with this philosophy.

Artificial Intelligence 90

Artificial Intelligence Onboarding Sales Profitability 90

Arpedio

OCTOBER 17, 2023

Account management software tools Account Management Software ← Back to blog Account management software solutions have transformed the way businesses handle their account planning and client interactions. Regularly back up your account management software to prevent data loss in case of unexpected events.

Account Management 52

Account Management Software Software Management 52

SmartKarrot

FEBRUARY 17, 2023

Develop a plan to raise at least $40 million a year in sponsorship money for the company, as well as corporate fee-for-service revenue from the Grace Hopper Celebration and associated events, as well as other Corporate DEI Services. Drive the procedures and results of strategic account planning.

Customer Success 19

Customer Success Leadership Facilitation Account Planning 19

SmartKarrot

FEBRUARY 21, 2023

The account management process in a nutshell The account management process can be best summarized in these six simple steps: Customer Objectives: What does your customer want to achieve and how will it be measured? Review: Regular plan reviews (and iterations) to ensure you stay on track Seems intuitive enough.

Account Management 10

Account Management Management Account Planning Stakeholders 10

Xant

JUNE 16, 2021

There are several teams that work directly with sales—sales enablement, customer success, and marketing. The overall mission of each of these teams is to set up customers for long-term success. Tying them together can help to close communication gaps and ultimately lead to the success of the sales team.

CRM 52

CRM Sales Prioritization Decision-making 52

Arpedio

MARCH 26, 2024

Let’s explore the key steps involved: Identifying and Qualifying Leads Lead Generation: Utilize various marketing channels, such as inbound marketing, content marketing, and networking events, to attract potential leads. Utilizing Account-Based Selling Tools: Invest in account-based selling tools , such as ARPEDIO.

Value Proposition 52

Value Proposition Prioritization Sales Organization 52

SBI

NOVEMBER 7, 2019

With this acquisition, Seismic strengthens its ability for marketers to deliver personalized and compelling content throughout the entire customer journey and across all channels. Account Planning. Account Planning. Account Planning. Account Planning. Account Planning.

Acquisition 20

Acquisition Account Planning B2B Onboarding 20

SmartKarrot

MAY 7, 2020

And since companies are increasingly realizing the benefits of appointing a dedicated resource to better serve their clients, the account manager career path is becoming one of the most sought after job roles in current times. Result: What was the outcome/learning from that event. Source JD&RE.

Account Management 10

Account Management Management Client Relationships Meetings 10