Arpedio

FEBRUARY 23, 2024

It involves the alignment and integration of sales, marketing, and customer success functions to drive efficiency, effectiveness, and ultimately, revenue growth. Customer Success Operations: Customer success operations involve the strategies and processes aimed at maximizing customer satisfaction, retention, and lifetime value.

Acquisition 52

Acquisition Facilitation Artificial Intelligence Decision-making 52

SBI

JULY 14, 2021

The planned acquisition of Chorus will add a new category of actionable insights to ZoomInfo’s world-class intelligence layer, unlocking workflows and driving engagement informed by conversations. Chorus uses machine learning and artificial intelligence to capture and analyze prospect and customer calls, meetings, and emails.

Acquisition 34

Acquisition Artificial Intelligence Software Software 34

SBI

DECEMBER 12, 2018

Historically, Customer Relationship Management (CRM) systems have tended to create work for sales people, rather than simplify their job. The emergence of sales engagement platforms that reside between marketing automation and CRM will become a standard technology stack investment. In 2019, that all changes.

Artificial Intelligence 55

Artificial Intelligence Prioritization Value Proposition CRM 55

SmartKarrot

MAY 11, 2020

Simply put, Using machine learning algorithms and models to work on customer churn dataset, you can prevent revenue loss, reduce the costs of marketing and sales, lower customer acquisition costs, and improve the quality of customer service. How does customer churn analytics work? Create Predictive Models.

Artificial Intelligence 10

Artificial Intelligence Decision-making Logistics Prioritization 10

SmartKarrot

JANUARY 22, 2021

The concept of Customer Success has indeed become a critical success factor. The evolution of customer success has walked from time immemorial to the face of the future today. The Customer Success – Past, Customer Success – Present, and the Customer Success – Future are all subsets of this historic evolution.

Customer Success 10

Customer Success Artificial Intelligence Customer Experience Onboarding 10

SmartKarrot

JANUARY 18, 2022

The services provided by Zoho include Zoho CRM, inventory management, mobile application development, project time tracking, collaborative client portal, and more. Zoho is committed to offering outstanding customer service. Instead of marketing, Zoho invests in R&D and customer service. CloudCherry.

e-Learning 11

e-Learning Finance Supply Chain CRM 11

SmartKarrot

JANUARY 21, 2021

The new generation of Customer Success saw the christening of an innovative version of the technology, namely the Customer Data Platform (CDP). Here is what we shall be learning: What is a Customer Data Platform? Types of Customer Data Platform Functions of Customer Data Platform Why do you need it?

CRM 10

CRM e-Learning Customer Experience Artificial Intelligence 10