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How to build customer intelligence (and why you should)

Zendesk

A good CRM completes that analysis by generating data-driven reports, such as annual profitability reports or quarterly sales cycle reports. If your customer data lives on multiple disconnected platforms, the information will be challenging to manage and access. What good is data if you can’t interpret what it means?

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The 15 best online sales training programs in 2022

Zendesk

The same is true in sales. While some sales reps may come in with sharper instincts or more charisma than others, we know there are still dozens of techniques and tactics that can be taught to foster a more successful all-around sales rep—and the data backs it. Enterprise sales training. Sandler Training. MEDDIC Academy.

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4 Trends Putting the “Value” Back in Value-Added Resellers

Hubspot Sales

If you're an IT reseller, value-added reseller (VAR), or channel partner advising clients on any part of the front office (marketing, sales, or customer success) -- especially for businesses under 1,000 employees -- there are a few trends you should be aware of. But did you know this happening in sales technology now too?

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What is Customer Retention? 8 Best Strategies [+Apps]

Tidio

In this guide: What customer retention is and why it matters for your business. 8 customer retention strategies to build authentic relationships. The best customer retention software on the market. Customer Retention Definition. Make it clear which items can’t be returned, e.g., sale items. Special conditions.

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SaaS customer support: An introductory guide for 2024

Zendesk

SaaS (software as a service) customer support refers to the systems and practices technology companies use to best serve their customers. This support extends from pre-purchase to post-sale, focusing on completely resolving consumer issues while also driving home the value and functionality of the SaaS product.