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The Art of Ensuring Customer Success During Mergers and Acquisitions

SmartKarrot

Customer success is one aspect of corporate SaaS mergers and acquisitions that is sometimes overlooked. During mergers and acquisitions, even the slightest operational change can significantly influence both the staff and the clients. Maintaining your employees and your customers is the first thing customer success does.

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A Year of Experiments

Help Scout

The goal of this change was to enable teams to be more effective, and deliver more customer value by decentralizing decision making and introducing better processes for building quality products. Previously, when our People Ops team consisted of two people, one handled hiring and the other handled onboarding.

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The Straightforward Guide to Value Chain Analysis

Hubspot Sales

Inbound Logistics. Outbound Logistics. Outbound logistics describes this delivery process. This is the support a business provides for the customer which can include support and training for the product, warranties, and guarantees. Inbound Logistics. Outbound Logistics. Value Chain Analysis Template.

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Seismic Acquires Percolate to Create Exceptional Content Experiences at Every Point in the Customer Journey

SBI

Seismic Acquires Percolate to Create Exceptional Content Experiences at Every Point in the Customer Journey. Seismic , the market leader for sales enablement platforms, today announced the acquisition of Percolate, a leading marketing campaign orchestration and content management platform. Headcount exceeds 800 across 12 offices.

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Improve Customer Churn prediction using analytics in the subscription economy

SmartKarrot

With customer churn analytics, you can quantify your customers’ value – as well as the price at which you acquire them and develop innovative ideas to increase customer retention. Examples of machine learning algorithms are logistic regression and multi-layer perceptron. Get Data-driven Insights.