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65 Essential Key Account Management Terms Explained: Key Account Management (KAM) Glossary

DemandFarm

KAM Glossary (with 65 Definitions) To help strategic account managers / key account managers /sales professionals enhance their understanding of Key Account Management (KAM) , this glossary provides clear and concise definitions and explanations of essential terms, definitions, and concepts related to key account management.

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8 CRM Challenges Faced by Key Account Managers Today!

SmartKarrot

The key account manager is then supposed to act as the first contact point between these clients and the business, dedicate resources, and hold meetings with them. The main aim of this practice is to help grow the number of key accounts in order to attain mutually beneficial goals and maximize their value.

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UNDERSTANDING PHARMA CUSTOMER ECOSYSTEMS

Clarity Engagement Solutions

What are the pressures and challenges that stakeholders face at the moment? – The effect of merger and acquisition activity. Providers, payers and suppliers, also a distribution supply chain and the patients themselves. – The rapid pace of change and innovation. – Patient empowerment.

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B2B Revenue and the (Ir)relevance of the Funnel

DemandFarm

Since customer acquisition has changed within the B2B sphere, the sales funnel is a bit outdated. This is done by integrating proven sales methodologies with strong stakeholder management to enable faster deal closures. Key Account Management tools can help build strong, long-term customer relationships to achieve this.

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The Best Way to Prepare for an Executive Presentation [+ Checklist]

Account Manager Tips

In other words, what are the key performance indicators (KPIs) that get them excited? Customer acquisition cost. In addition, they're cross referenced with related KPIs which is useful when looking to appeal to multiple stakeholders. It'll vary by function. For instance, compare marketing to human resources. Customer retention.

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Account Management Guide – Defend and Grow Revenue

Upland

Here are a few: Increased revenue: Effective account management builds revenue and increases sales through the strength of relationships. By understanding the people and problems in accounts and the unique needs of each and every stakeholder, sellers and account managers can work to address and ultimately solve them.

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Help! How Do I Tell Clients About a Price Increase?

Account Manager Tips

Is there anything worse a key account manager has to do than tell clients about a price increase? They need to notify internal stakeholders and update procedures and systems. With customer acquisition costs rising it's important you do what you can to salvage the relationship and convince them to stay. Now what? .