Freshworks

JUNE 1, 2023

Achieving customer service excellence in the digital transformation era depends on a complex alchemy of technologies, strategy, and human talent. Retail and e-commerce saw the top scores on two categories: resolution time (23 hours, 53 minutes) and resolution service-level agreement (SLA) compliance (95.1%).

Artificial Intelligence 66

Artificial Intelligence B2C Transportation Retail 66

MDI Training

JANUARY 26, 2022

10 agile ways to promote organizational learning. In order to respond to the current challenges in an organization in the best possible way, different learning formats have proven to be strongly supportive in terms of implementation. 10 agile ways to make organizational learning more accessible. Leader Camps.

e-Learning 98

e-Learning Leadership Digitalization Artificial Intelligence 98

MDI Training

JUNE 22, 2021

To achieve specific goals, a project team led by the Learning & Development department defined multi-modular development programs and educational catalogs. Lifelong learning. With the spread of e-learning, development programs were enriched with blended learning elements. Purposeful learning motivation.

Leadership 52

Leadership e-Learning Digital Transformation Innovation 52

Strategic Communications

JANUARY 12, 2021

Topping the list are the increasing use of chatbots, a focus on voice search engine optimization (VSEO) and technologies augmented with artificial intelligence (AI). In addition to the COVID-19 impact, lessons learned and improving technologies are likely to drive an upsurge in both marketers’ interest and consumer use.

Artificial Intelligence 59

Artificial Intelligence Marketing e-Learning Advertising 59

SBI

JANUARY 24, 2019

NANCY: WHAT ARE THE TOP AREAS OF FOCUS IN THE NEXT 12-24 MONTHS FOR ORGANIZATIONS THAT WANT TO TRANSFORM THEIR SALES ORGANIZATIONS? MIKE: Sales organizations will have to be sure their people, processes, and technology are all working together to meet their sales goals. It’s an ongoing process.

Digital Transformation 36

Digital Transformation Artificial Intelligence Sales e-Learning 36

SBI

NOVEMBER 7, 2019

Allego offers a comprehensive suite of learning, content and collaboration tools designed for access where salespeople spend their time – on their mobile device. Inside Sales organizations are getting a lot of the glory these days; perhaps it shouldn't be a surprise that they're also benefitting from a. Prospect Intelligence.

Acquisition 20

Acquisition Account Planning B2B Onboarding 20