Shaping the future of service operations with Zendesk’s Workforce engagement management solutions
Zendesk
MARCH 18, 2024
Delivering superior service experiences requires organizations to improve their internal service operations first.
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Organize Your Team in a Hybrid Workplace
MDI Training
MARCH 14, 2024
Organize Your Team in a Hybrid Workplace Prefer to listen to the article? Organize Your Team in a Hybrid Workplace In his new Rise Course, our MDI trainer and partner Peter Grabuschnig shares all his knowledge on Hybrid Leadership. This includes how we organize our work. Click below to access our AI speech-generated audio.
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The 5 most important soft skills for leaders in the age of AI
MDI Training
SEPTEMBER 29, 2023
The 5 most important soft skills for leaders in the age of AI In times where artificial intelligence knows no boundaries and numerous programs can seemingly replace any work, leaders are placing more and more value on so-called soft management skills. Thus, it is more about empathy, cohesion, transparent communication, etc.,
Turning CX into a competitive advantage for SMBs
Zendesk
MARCH 22, 2023
While 76 percent of SMB leaders believe that providing excellent customer service during an economic downturn becomes even more important, only 18 percent of those leaders believe their organizations’ CX offering is much better than that of their core competitors, according to the 2023 Zendesk Customer Experience Trends Report.
In Dialogue with Michael Kolleger: Leadership 4.0 – AI in Transition
MDI Training
SEPTEMBER 29, 2023
As part of this interview series, we want to get a clearer picture of artificial intelligence and talk about leadership over the next few years. What would you say are three exciting projects you’ve worked on recently related to artificial intelligence? But what exactly is artificial intelligence?
Leadership Between Connectedness and AI – A Conversation with Hamza Khan
MDI Training
SEPTEMBER 29, 2023
He tells us about the skills needed in the age of artificial intelligence, recommends active action steps for leaders, and explains why, in his opinion, a pure leadership culture through robots is unrealistic. Read this interview to gain insights and explore how artificial intelligence changes today’s leadership culture.
Exploring the Influence of AI on Leadership Roles – an experiment by a CEO
MDI Training
NOVEMBER 14, 2023
Exploring the Influence of AI on Leadership Roles: Learn more about the ongoing ChatGPT experiment by MDI CEO Gunther Fürstberger In a ChatGPT experiment, our CEO Gunther Fürstberger tried to test the boundaries between artificial intelligence and humans. LinkedIn Download our International Whitepaper: What serves you next?
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