B2B CRM Customer Knowledge Customer Success 
Strategic Account Management Association
FEBRUARY 3, 2022
Most importantly, they source information from supporters who can offer information they won’t find in their CRM. Tim Zierden, VP of Enterprise Dealer Partnerships at Cox Automotive, recently articulated to me the importance of leaning on Cox’s customer success team to uncover key insights. How do they think? Sharing insights.
Hubspot Sales
JUNE 8, 2020
It's never been more difficult to be a B2B sales rep. Here are three common challenges B2B sales reps need to overcome to keep brand experiences delightful for the prospect, plus some tips on how to overcome them. Relationships are everything in B2B sales. Here are 12 more ways to delight your customers in the B2B sales process.
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SmartKarrot
MARCH 22, 2021
A customer portfolio consists of all the details you need to maintain a relationship with your customer. Through this, you are able to know your customer well and engage with them effectively. Customer portfolio management is more than just collecting the basic information of the customer. Customer Profitability.
Showpad
OCTOBER 9, 2020
Customer obsession = a great customer experience. Showpad Co-founder and President, Louis Jonckheere, spoke about creating an easy B2B customer experience. . Customers are not just buying based on price anymore; they’re buying based on the experience they have with a company. The only way out is through.
Zendesk
JUNE 28, 2022
B2B sales training. B2B sales training focuses on sales between businesses, rather than from business to customer (B2C). Successful B2B sales reps must have a wealth of product, market, and customer knowledge so that they can convince savvy company decision-makers that their product or service will solve their problems.
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