Strategic Account Management Association

FEBRUARY 3, 2022

By Richard Scheig, Chief Revenue Officer, Upland Software. The view from where I sit as Upland Software’s Chief Revenue Officer is a profoundly interesting one. Richard Scheig is Chief Revenue Officer at Upland Software. These complex operations alone would be enough to keep anyone’s head buzzing. Sharing insights.

Account Planning 400

Account Planning Supply Chain Prioritization Digital Transformation 400

PandaDoc

MAY 28, 2024

Tools like CRM and document workflow management software are key to a seamless transition to consulting sales. Consultative sales, by definition, is a selling strategy that focuses on meeting customer needs. A deeper understanding of customer needs leads to insights that build trust. What is consultative sales?

Sales 52

Sales e-Learning Healthcare Software 52

Showpad

OCTOBER 9, 2020

Customer obsession = a great customer experience. Showpad Co-founder and President, Louis Jonckheere, spoke about creating an easy B2B customer experience. . Customers are not just buying based on price anymore; they’re buying based on the experience they have with a company. The only way out is through.

Co-Creation 40

Co-Creation Healthcare B2B Customer Knowledge 40

SmartKarrot

MAY 30, 2022

Product success is necessary to ensure that products are working for customers or users, and that they are receiving the value they signed up for. But what if customers in your B2B SaaS company are not achieving the success they signed up for? Lack of customer knowledge. Choose a customer success software.

B2B 10

B2B Customer Success Facilitation Customer Knowledge 10

Zendesk

JUNE 28, 2022

B2B sales training. B2B sales training focuses on sales between businesses, rather than from business to customer (B2C). Successful B2B sales reps must have a wealth of product, market, and customer knowledge so that they can convince savvy company decision-makers that their product or service will solve their problems.

Sales Training 52

Sales Training B2B Sales Profitability 52

SmartKarrot

AUGUST 5, 2022

Most CS teams have “customer management” playbooks or playbooks that direct the CSM to perform tasks and reach milestones crucial to their business—the software vendor. You must select when to implement each outcome-based customer success playbook to maximize customer retention and growth.

Onboarding 10

Onboarding Customer Success Customer Experience Software 10

Zendesk

MAY 25, 2022

For example, perhaps your company sells software to other companies. This way, customers will be able to use the software effectively soon after they buy it. If you can find the intersection of customer knowledge and product knowledge, you’re in a prime position to make a sale. B2B selling example.

B2C 52

B2C Sales B2B Decision-making 52