Planview

SEPTEMBER 19, 2023

Those who fail to implement digital operating models will face huge competitive challenges. Amazon in retail, Uber in transportation, and ANT Financial in banking are examples of companies that have leveraged the digital operating model to grow exponentially. No “transformation” was required. Today, ANT is a $1.3T

Digital Transformation 59

Digital Transformation Banking Digitalization Transportation 59

SBI

JUNE 25, 2020

Successful sellers will be able to articulate how their solution will help a business over the next 12-24 months, whether that business is working toward expedited digital transformation efforts or is eager to find a tool to help them be more competitive in the field.

Digital Transformation 48

Digital Transformation Remote Working Banking Sales Environment 48

Planview

DECEMBER 16, 2022

With the holiday season in full swing and a global recession predicted sometime in the new year, banks remain committed to investing in modernized technology through digital banking transformation efforts vs. traditional cost-cutting routes. “Retail banking customers are expecting more from their banks.

Banking 59

Banking Digital Transformation Artificial Intelligence Financial Services 59

Zendesk

FEBRUARY 3, 2023

Banks that consistently optimize the customer experience grow 3.2x What is customer experience in banking? Customer experience (CX) in banking is how customers feel about every interaction with your financial service, at all stages of the customer lifecycle. faster than competitors that don’t.

Banking 52

Banking Customer Experience Digitalization Financial Services 52

SmartKarrot

JUNE 22, 2020

Digital customer experience management has become the new norm for companies to interact with their customers. Although digital transformation has impacted almost every aspect of a business, customer experience is one of those areas that is not left untouched. 4 Prioritize their tickets. 9 E-learning portals. Final Take.

Customer Experience 10

Customer Experience Digitalization Management Digital Transformation 10

Zendesk

MAY 3, 2021

Below, we break down high priority touchpoints by industry paired with a free deeper dive into the solutions, so that you can deliver great CX without breaking the bank. The finance world’s shift to digital has been a long time coming, but its speed accelerated during the pandemic, which means we have a lot to look forward to.

Prioritization 52

Prioritization Healthcare Manufacturing Retail 52